Crisis Services Outreach Counselor

Kids in Crisis is Connecticut's ONLY free, round-the-clock agency providing emergency shelter, crisis counseling, and community educational programs for children of all ages and families dealing with a ride range of crises, including domestic violence, mental health, and family conflicts, substance use, economic difficulties, and more.

REPORTS TO: Director of Outreach and Crisis Services

Responsibilities

Crisis Services

• Answer crisis Helpline texts and calls, providing immediate assessment of need and implement plan of action.
• Provide crisis intervention through community outreach and intake meetings.
• Provide crisis case management services to at-risk youth identified through community-based programs or consenting families.
• Assist in town-wide crisis initiatives, including postvention support.
• Engage in clinical team coordination to ensure timely and open interagency communication.
• Participate in rotational on-call coverage monthly.

Become certified in Medication Administration per the Department of Children and Families within the first 6 months of employment.

Community Outreach

Provide regular outreach to identified community partners, including schools, police departments, and other social services agencies and community organizations.

• Participate in community tabling events, including sharing information about Kids in Crisis.
• Network with community agencies and attend coalition meetings.

Engage in community education and awareness initiatives, including providing presentations and participating in work groups.

Administrative Duties

Collect, provide and monitor for quality data through agency database (Apricot system), including Helpline notes, Outreach notes, crisis case management notes, and intake documentation.

• Monitor iCarol text line system, including updating the resource portal.
• Provide assistance for staff Helpline training, including providing mock texts and calls.
• Complete agency-wide or team professional development trainings.

Qualifications

Bachelor's degree from an accredited college or university in Social Work, Counseling, Psychology or related human services field. (SOCIAL WORK MA AND LMSWs ENCOURAGED TO APPLY, as well as, APPLICANTS NEARING COMPLETION OF THEIR MA PROGRAM!)

• Minimum of two (2) years counseling or crisis intervention related experience, with youth and families.
• Bi-lingual preferred.
• Driver's license.

*In addition to our Comprehensive Benefits Package, CLINICAL SUPERVISION FOR SOCIAL WORK LICENSURE HOURS AVAILABLE*