Registered Nurse II, Triage

Position Summary

The Lead Triage Registered Nurse (Lead Triage RN), under the direction of the Director of Nursing and the clinical care team, serves as an integral member of the nursing leadership teams. The Lead Triage RN participates in administrative and organizational leadership activities, assesses patient needs, prioritizes according to urgency, provides evidence-based nursing advice and initiates, or directs care to the appropriate resources over the phone and through the electronic medical record (EMR) for CCI’s patient population.

As a member of the health center’s integrated care team, the Lead Triage RN fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES for the provision of patient-centered, coordinated patient care:

• Utilizes evidence-based resources to provide nursing triage services: assesses medical history, clinical need and urgency and determines necessary disposition via telephone or web consult.
• Provides patient education, medical advice and preventative behaviors that support the patient’s signs and symptoms.
• Leads the transition of care outreach program by ensuring follow up for patients following hospital discharge or emergency room visit.
• Serves as a lead in triage, transitions of care management and patient communication.
• Develops, enforces, and maintains policies, procedures, workflows, and clinical guidelines.
• Engages in CCI quality assurance and quality improvement activities.
• Supervises triage nursing team – including assigning duties, coaching, hiring, training, and corrective action.
• Attends and participates in meetings, committees, health fairs, events and trainings as assigned.
• Consistently seeks avenues for self-education to maintain compliance with evidence-based practice and advancements in triage nursing.
• Maintains the patient’s electronic medical record within expected timeframes, following CCI standards for charting.
• Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive, and trauma-informed manner.
• Works within the policies and procedures of CCI Health Services Inc.
• Performs other duties responsibilities as assigned by the Director of Nursing or designee.

Minimum Qualifications

• Active RN license issued by the State of Maryland Board of Nursing or any state under the Nurse License Compact.
• Minimum of three (3) years of nursing experience, with acute care
• Progressive leadership experience a plus.
• Current BLS/CPR certification required.
• Excellent written, verbal, telephone, and interpersonal communication skills with experience documenting in an Electronic Medical Record (EMR). Specific knowledge of eClinicalWorks (eCW) is a plus.
• Prior experience in a lead or supervisory capacity a plus.
• Written and oral fluency in English. Bilingual (English/Spanish) preferred.

Why Work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President.

Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment.

Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.