Triage Registered Nurse

Triage Registered Nurse (RN)

Unity is committed to providing compassionate, high-quality care to patients and their families throughout the community. Our team works collaboratively across disciplines to ensure patients receive personalized care, support, and guidance that reflects their individual needs and goals.

At Unity, we value compassion, teamwork, professionalism, and clinical excellence, while supporting our employees in making a meaningful difference in the lives of the patients and families we serve.

The Triage Registered Nurse is responsible for responding to and triaging telephone calls and other contacts related to patient needs. This includes conducting patient assessments and providing safe and effective telephone advice, care instructions, and direction to the appropriate level of care. The Triage Registered Nurse works collaboratively with members of the interdisciplinary team to provide exceptional customer service and achieve high-quality patient care standards.

Schedule: 3:00 p. m.–11:00 p. m., four days per week, primarily working as the Triage RN, with the flexibility to work some shifts in the community as needed. Weekend coverage is required every fourth weekend from 8:00 a. m.–8:00 p. m. in Triage, which may be worked from home. The position also includes an on-call rotation of approximately 10–15 shifts per year and coverage for approximately 2–3 holidays per year.

• Key Job Duties
• Telephone triage and follow-up to patient care-related contacts
• Responsible for providing skilled nursing assessment and intervention
• Provide updates to the interdisciplinary team and attending physicians

Update Plan of Care as Necessary

• Provide education to patients and family members on symptom management, disease progression, medication, and other associated patient care needs
• Record and maintain complete and accurate records of patient and physician communications
• Fax/call new and refill prescriptions according to physician orders
• Record all received orders to the Electronic Medical Record and initiate follow-up as needed
• Respond to patient needs according to medical priority.
• Provide assistance and direction to patient care staff as needed
• Coordinate volunteer deliveries
• Abide by Standards of Nursing Practice as outlined in Wisconsin Administrative Code

Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Uni

Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unity’s policies and procedures

• Consistently and concisely document activity according to department protocols and standard
• Promote and maintain confidentiality
• Perform other job-related duties as assigned
• Maintain regular and reliable attendance
• Shares in providing seven days-a-week coverage

Qualifications

• Current unrestricted Registered Nurse licensure from the State of Wisconsin
• Minimum of two years’ experience as a professional nurse; one to three years of hospice experience preferred
• Excellent critical thinking, interpersonal relationship building, and technical skills
• Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage

Knowledge, Skills, and Abilities

• Computer proficiency (MS Office – Word, Excel, and Outlook)
• Excellent critical thinking, interpersonal relationship building, and technical skills
• Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to keep up to date with policies, practices, and regulations.
• Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.

Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.

Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity’s policies and procedures.

• Perform other job-related duties as assigned.
• Ability to adjust to frequently changing demands.

Requirements

• Associate degree in Nursing required, bachelor’s degree preferred.
• RN license in the state of practice required (RN must practice under the law and regulations governing nursing in the state of practice).
• Valid WI Drivers’ License, reliable transportation, and proof of current automobile insurance coverage.