Registered Nurse Phone Triage - Transfer Center

• Weekend Requirements: One | Work
• Hours: 10am-1030pm |
• Status: Full Time - 0.9 FTE (72 hours per pay period) |
• Entity: Owensboro Health Regional Hospital |
• Department: Transfer Center

Job Summary

Triages incoming calls from clients, assessing their needs, giving appropriate clinical disposition, and facilitating referrals to primary providers, specialists, healthcare facilities, and community resources; using nursing process in accordance with applicable scope and standard of practice and with the policies, values, and mission of the organization.

Job Responsibilities

Elicits questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop treatment plan.

Provides professional advice, education, and options based on assessment, established guidelines, and clinical judgment. When appropriate, dispatches emergency response units.

Provides referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information.

Assists caller with scheduling appointments at referral sources when appropriate.

Documents calls, responses, and referrals. Performs follow up calls to evaluate effectiveness of care and need for additional care.

Pages physician accurately and timely and completes direct admit orders.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Position Requirements

• Work Experience
• A minimum of 2 years' relevant experience required

Education

Associate's degree or higher or Diploma in Nursing required upon hire

Licensure/Certification/Registration

RN - Licensed as a Registered Nurse. Eligible to practice nursing in the States of Kentucky and Indiana required upon hire

Organizational Responsibilities

Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job.

Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: (Office Environment)
• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs.: Rarely
• Lifting 25-75 lbs.: Rarely
• Lifting over 75 lbs.: Rarely
• Carrying 0-25 lbs.: Rarely
• Carrying 25-75 lbs.: Rarely
• Carrying over 75 lbs.: Rarely
• Pushing/Pulling 0-25 lbs.: Frequently
• Pushing/Pulling 25-75 lbs.: Rarely
• Pushing/Pulling over 75 lbs.: Rarely
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure

Risk Level: No-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.