Telephonic Nurse Case Manager (Remote)

• Telephonic Nurse Case Manager (Remote)
• Department: Claims Administration & Adjusting
• Employment Type: Permanent - Full Time
• Location: Home United States
• Reporting To: Medical MGMT Program Manager
• Compensation: $78,000 - $83,000 / year

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What's in Store

We are on the lookout for a Telephonic Nurse Case Manager to join our team. As the Telephonic Nurse Case Manager, you will be responsible for the management and independent decision making on medical claims.

You will be responsible for monitoring, analyzing, evaluating and coordinating the delivery of high quality, timely, cost effective medical treatment and other health services as needed by an injured employee to promote an appropriate, prompt return to work when medically indicated.

You will manage all care throughout the continuum of services in order to achieve the highest level of quality medical care in the most cost effective and timely manner possible.

Performing ongoing assessments of the injured employee’s recovery to ensure high quality of care, reduce recovery time and minimize the effects of injury are key responsibilities.

You will perform Telephonic Case-Management activity on Workers’ Compensation cases according to parameters identified/required performance standards per the State of Florida.

Key Responsibilities

Provide telephonic case-management in a Workers’ Compensation environment.

Focus on medical appropriateness of care to injured worker with cost savings by coordination and utilization of all services, ensuring that as soon as medically feasible, return-to-work status is achieved, along with increase in productivity.

Facilitate communication between the employee, the employee representative, employer, employer representative, insurer, health care provider, the medical services organization and when authorized, any qualified rehabilitation consultant, to achieve the goals

Clinically evaluate the recovery needs of an injured employee after the initial contact assessment. Incorporate into the initial plan information obtained from the employer and provider.

• Identify barriers to recovery and formulates an action plan to overcome these barriers.
• Provide ongoing assessment of health and medical records.
• Monitor and audit health provider ensuring licensure and appropriate care.
• Monitor vendor performance, ensuring quality service.
• Develop case management care plan, tracks and modifies appropriately.

Appropriately document all data received from interviews, contacts and medical records in the computerized system.

Address the return-to-work capability with the injured worker and provider at each medical evaluation, document appropriately in computerized system, obtain a job description from the employer and presents to the provider if necessary. Verify disability against approved guidelines, questioning variances.

Manage the file adhering to treatment guidelines and utilization criteria as determined by the state-mandated guidelines, proprietary and nationally published protocols, as well as account requirements, assuring smooth delivery of services to injured workers or third party claimants.

• Create, edit and/or revise correspondence.
• Evaluate treatment plans and documents outcomes.
• Track protocol management for appropriate utilization and delivery of medical services.

Outcomes will be evidenced by patient satisfaction, appropriate delivery and quality of care and timely recovery per evidenced based criteria and clinical guidelines. Return-to-work outcomes and length of disability outcomes are calculated and monitored according to criteria as published in the Official Disability Guidelines.

• Manage the file pro-actively, utilizing all appropriate case management tools.
• Develop alternative treatment plans when necessary.

Demonstrate the ability to accommodate changes on the case-management process for delivery of a more refined and efficient system.

Identify the need for utilization review procedures to claims, such as triggers that might indicate a potential barrier to recovery. UR tools include physician advisor review, pre-certification, pre-authorization, concurrent review and retrospective review of bills and reports. Communicate the findings determined in utilizing these tools and document appropriately.

Anticipate health needs during case-management process and educate patient and family appropriately. Encourages the injured worker to participate in the recovery plan.

Review medical bills for appropriateness and forward bills to Bill Review/Cost Containment Organization for adjudication.

Maintain patient privacy by ensuring that all medical records, case specific information and provider specific information are kept in a confidential manner, in accordance with state and federal laws and regulations.

• Serve as a patient advocate adhering to all legal, ethical and accreditation/regulatory standards.
• Serve on appropriate committees such as Grievance, Quality Assurance and others as directed.
• May negotiate fees with providers or channel cases to other vendors as appropriate.
• Maintains contracted State of Florida performance standards for case management.
• May train claims staff on the identification of medical case management opportunities.
• May provide leadership of lower graded staff in the department.

Skills, knowledge & expertise

RN with a minimum of three years clinical experience (medical-surgical, orthopedic, neurological, ICCU, industrial or occupational).

At least one year’s experience handling Florida Workers’ Compensation case management (contractual requirement).

• Proof of current State Licensure
• Bilingual – fluent English/Spanish helpful.
• Case-management experience mandatory – 1 year Florida Workers’ Compensation.
• Maintains knowledge of current trends, standards and law changes.
• Must be self directed and able to work independently.
• Ability to effectively operate a personal computer and related claims and business software.

Good communication skills, both oral and written. Team player. Good attendance. Good customer service skills.

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com