Access Coordinator III - Behavioral Health Service Line

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11/09/2026

Type of Position

Clinical Staff - Medical Ancillary Support

Job Type: Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

• UAMS offers amazing benefits and perks (available for benefits eligible positions only):
• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution.

The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: ICE | BHSL Access OP

Department's Website

Summary of Job Duties

*POSITION WORK HOURS ARE M-F 5:30 AM - 2 PM*

The Access Coordinator III for the Behavioral Health Service Line (BHSL) works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

The BHSL Access Coordinator III supports clinical programs located in the Psychiatric Research Institute building on the main UAMS campus.

Qualifications

Minimum Qualifications

• High School Diploma, GED, or formal educational equivalent
• Three years of experience in registration or scheduling in a healthcare environment
• Good communication skills, computer/basic keyboarding skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
• Excellent customer service skills
• Knowledge in basic medical terminology required

Preferred Qualifications

Certified Healthcare Access Associate (CHAA) Certification

Qualifications Equivalencies

Additional Information

Job Requirements:

Patient intake and registration: Collect patient information, update medical records, and ensure documentation is accurate and complete.

Scheduling and coordination: Schedule assessments, therapy appointments, psychiatric visits, and other behavioral health services.

Insurance verification: Verify insurance coverage, benefits, eligibility, and authorization requirements.

Referral management: Process referrals and coordinate communication between patients, providers, hospitals, and community agencies.

Patient support: Explain access procedures, answer questions, and help patients navigate behavioral health services with professionalism and compassion.

Crisis and urgent referrals: Recognize urgent behavioral health access needs and route patients to the appropriate clinical team according to established protocols.

Administrative support: Maintain confidential records, follow HIPAA requirements, track referral outcomes, and ensure compliance with organizational policies.

Level III responsibilities: Depending on the employer, provide guidance to other coordinators, troubleshoot complex access issues, monitor workflow, and assist with quality improvement.

*PHYSICAL REQUIREMENTS

• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously
• Physical Environment: Inside Medical Facility Environment
• Noise Level: Moderate

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site uasys.wd5.myworkdayjobs.com

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.

Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Sitting, Talking

Frequent Physical Activity

Manipulate items with fingers, including keyboarding, Sitting, Standing, Walking

Occasional Physical Activity

Kneeling, Lifting, Pulling, Pushing

Benefits Eligible

Yes