Behavioral Health Coordinator

Position Description

Behavioral Health Coordinator

Position Summary

Under the direction of the Behavioral Health Director, the Behavioral Health Coordinator provides advocacy and education services to clients to facilitate access to needed behavioral health services that may be available within the program, including individual support and education; participation in community outreach activities to help the community better understand behavioral health issues and services; provides education and support to clinical staff to enhance their use of behavioral health services.

In addition, the Behavioral Health Coordinator must be able to communicate well and be able to establish rapport with patients and their families. He/she must be sensitive to the needs of the Indian community, its cultures, traditions and values.

He/she must be familiar with the goals and objectives of TRIHCI and express a genuine enthusiasm for its success.

Essential Duties & Responsibilities

1. Provides advocacy and education services to clients to facilitate access to needed behavioral health services that may be available within the program, including individual support and education; participation in community outreach activities to help the community better understand behavioral health issues and services; and provides education and support to clinical staff to enhance their use of behavioral health services.

2. Provides assistance for the behavioral health staff in receiving in-house and external referrals; including, but not limited to assisting in scheduling clients for intake appointments and follow-up counseling appointments, reminder calls as needed, and to identify and address related barriers to treatment to increase access to behavioral health services.

3. Provides targeted case management to patients under the direction of the BH Department Licensed Clinical Social Worker (LCSW) and/or Substance Abuse Coordinator (SAC).

4. Ability to provide individual and group counseling under the direction of the Behavioral Health Director and patients team to include LCSW/LMFT and /or SAC.

5. Will assist with transporting and coordinating transports of Behavioral Health patients; will assist in maintaining vehicle log and maintenance schedules and work in conjunction with TRIHCI’s Accounting Manager to assure safe operation and maintenance of vehicles.

6. Collaborates with the Department Administrative Assistant to receive, review, and document incoming and outgoing behavioral health mail, greet guests and visitors, and respond to general inquiries about the behavioral health department; provides back up administrative and clerical support for the behavioral health department, including correspondence, data input, filing, assembling charts, as needed for department to run effectively.

7. Cooperates with other professional and ancillary health program staff and assists as needed/assigned in other departments to facilitate a team approach to health care delivery.

8. Maintains reporting/tracking requirements such as documentation of activity of Provider Stats, patient sign-in logs, Referral Tracking regarding TANF, Youth Coalition, as well as clinic direct referrals, and other required forms for administrative need and quality assurance purposes.

9. Maintain vehicle log and maintenance schedules and works in conjunction with TRIHCI’s Finance Department to assure safe operation and maintenance of vehicle.

10. Responsible for maintaining confidentiality, including information covered by HIPAA.

11. Performs all other duties as assigned.

Additional Responsibilities May Include

1. Participate in all required staff meetings.

2. Perform general office duties or other responsibilities as needed and assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skills, and/or abilities required. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

1. Must demonstrate superior customer service and people skills, being able to respond to the immediate needs of patients or supervisors.

2. Knowledge of 638 or IHS Contracting Program and organizational structure, tribal involvement, and clerical support services.

3. Demonstrate the ability to work independently in carrying out assignments while remaining reliable and dependable.

4. Must demonstrate the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.

5. Demonstrate the competency and integrity to maintain the confidentiality of organizational, employee, and client records.

6. Knowledge of safety regulations as they apply to a clinical setting.

7. Ability to demonstrate strong interpersonal skills and the ability to interact effectively with a variety of individuals.

8. Ability to understand and integrate behavioral health principles with clients and professional staff.

9. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

10. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

11. Knowledge of tracking, reporting, and maintaining transportation compliance.

12. Knowledge of medical terminology.

13. Ability to provide a drug & alcohol free workplace (zero tolerance).

14. Ability to attend staff meeting and trainings.

15. Ability to work flexible hours and weekends as needed.

16. Ability to demonstrate basic levels of computer literacy, with a functional understanding of Microsoft Windows Operating Systems in an office setting.

17. Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

Requirements

1. Possess a Valid California Driver’s License and be insurable with the Tule River Indian Health Center Inc. insurance agency.

2. Must pass pre-employment drug & alcohol test, pre-employment physical, and background test.

3. Must maintain a professional appearance and attitude.

4. Must abide by vehicle policies and procedures and report vehicle incidents to immediate supervisor in a timely manner.

5. Must maintain absolute confidentiality regarding patients per HIPAA and TRIHCI policies in the workplace and on transports.

6. Possess advanced Behavioral Health skills.

7. Must possess medical terminology (experience).

8. Must be able to multitask.

9. Knowledge of routine office hardware and equipment (e. g. printers, copiers, fax machines, etc.).

10. Ability to demonstrate basic levels of computer literacy, with a functional understanding of Microsoft Windows Operating Systems in an office setting.

11. Must have good communication skills and be able to effectively communicate with diverse populations.

12. Must have the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.

13. Must be familiar with entering data into a healthcare database program (EHR).

14. Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, U.S. Code, § 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage.

Education And/or Experience

1. High school diploma or general education degree (GED); and

2. 6 units of Human service-related college credit; or.

3. Equivalent combination of education and experience.

Certificates, Licenses, Registrations

1. Possess a valid California Driver’s License.

2. Possess valid First Aid/CPR certification at the BCLS level or obtain within 3 months of hire.

Preferred Qualifications and Contingencies

1. One (1) to three (3) years related experience in the behavioral health field in the areas of triage, assessment, case management, and patient contact.

2. Advanced or specific training or experience in healthcare case management functions is preferred, such as Case Management Certificate, Substance Abuse Counselor Certificate, or License Psychiatric Technician; or

3. Minimum 12 units of social work or related coursework (psychology, sociology, substance abuse, counseling, etc.).

Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage.

TRIHCI maintains a drug- and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post-offer drug test and physical, and verification of each candidate’s right to work in the United States.

Physical Work Environment: The description provided here is representative of those conditions in which the Behavioral Health Coordinator will be required to perform the essential functions of this position. As stated earlier, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the Behavioral Health Coordinator is situated in a standard office environment within the health center as well as in a vehicle to travel through the community; there is little exposure to variations in the weather or other similar elements. The Behavioral Health Coordina