Director Behavioral Health Operations

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The Director Behavioral Health Operations works across all Healthy Minds – United Summit Center facilities cooperating with medical and operations staff to provide administrative, strategic, clinical, and operational leadership to support all behavioral health services.

This includes but is not limited to outpatient services, residential services, community-based programs, grant funded programs, facilities, education and regulatory compliance. This position is accountable and responsible for the leadership and oversight of the assigned services on a 24-hour basis.

This individual will work collaboratively with the Medical Director(s) and senior leadership team to develop programs to serve the behavioral health care needs of the broader community.

Minimum Qualifications

Education, Certification, and/or Licensure

1. Bachelor of Science degree in Nursing, Mental Health, Human Services, or related field.

2. Valid Driver’s License

3. State criminal background check, and federal, if applicable, as required for regulated area.

Experience

1. Eight (8) years’ mental health services experience with at least five (5) years in a management position.

Preferred Qualifications

Education, Certification, and/or Licensure

1. Master’s degree in related field.

2. Current license to practice Registered Professional Nursing in West Virginia and/or licensure in a Mental Health related field.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Directs, coordinates, and evaluates the delivery of patient care services to ensure compliance with WVU Medicine standards of care, organizational philosophy, strategic objectives, and regulatory requirements.

2. Directs and coordinates departmental operations and program activities, collaborating with internal and external stakeholders to ensure efficient workflows, appropriate staffing, effective resource utilization, and uninterrupted delivery of services. Provides leadership to all programs within Healthy Minds United Summit Center. Supervising several managers and directors of individual programs.

3. Facilitates the development of departmental policies and procedures and standards of care. Reviews hospital and departmental policies with staff. Enforces hospital and nursing services policies and ensures that staff is meeting the established standards of practice.

4. Works directly with the leadership team within the Department of Behavioral Medicine and the Rockefeller Neuroscience Institute.

5. Provides leadership for workforce planning, recruitment, onboarding, performance management, succession planning, and professional development while ensuring staff competency and supporting clinical education programs.

6. Develops departmental budget for personnel, material and services. Operates organization in accordance with approved budget.

7. Prepares business plans to support new programs or expansion of existing programs and seeks grant funding opportunities as appropriate to supplement program operations.

8. Represents the organization within community, professional, and governmental networks; develops collaborative partnerships; promotes behavioral health services through outreach and educational activities; and supports program growth, referral development, and census management.

9. Collaborates with medical staff and other healthcare professionals to ensure coordinated care delivery and optimal patient outcomes.

10. Oversees all licensure, accreditation, regulatory, and compliance requirements for the organization, ensuring adherence to state and federal regulations, confidentiality laws, and accreditation standards. Serves as the primary liaison with regulatory and state agencies and coordinates audits, surveys, inspections, and official communications.

11. Leads the Facilities Management team to include maintenance, housekeeping, lease management and facility oversight.

12. Provides direct operational and clinical support during staffing shortages, emergencies, or other circumstances requiring leadership intervention to ensure continuity of services.

13. Assist in maintaining census in all programs through presentation at conferences, EAPs and referral sources and to include reducing AMAs and providing transition planning to all clients.

14. Directs organizational quality assurance and performance improvement initiatives, including clinical record review, incident reporting, risk assessment, regulatory reporting, outcome measurement, and continuous process improvement to enhance quality, safety, compliance, and operational effectiveness.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. When working on inpatient units must be able and willing to participate in physical restraint of patient if needed.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office and clinical environment.

Skills and Abilities

1. Extensive knowledge of behavioral health systems including ancillary agencies and partners.

2. Excellent communication skills both written and verbal.

3. Ability to work collaboratively with diverse constituents including staff, leaders, medical staff and the community. Demonstrates commitment to customer service.

4. Working knowledge of and effectively able to use Microsoft products and other computer-based programs.

5. Able to perform high level conceptual analysis, formulate plans and implement them.

6. Able to prepare complex reports, memoranda and other written materials.

7. Understand, interpret and apply laws, rules, regulations and policies related to assigned areas.

Additional Job Description

Scheduled Weekly Hours

40

Shift: Exempt/Non-Exempt:

United States of America (Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

500 USC Administration

Address

• 6 Hospital Plaza
• Clarksburg
• West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.