Behavioral Health Specialist

About Us

Action Wellness started as ActionAIDS in 1986 when a group of dedicated volunteers came together to support their community at the beginning of the HIV epidemic. Today, staff provide a range of trauma-informed services to help persons with HIV and individuals with substance use disorders at risk of acquiring HIV achieve physical, emotional and economic well-being.

Job Summary

The Behavioral Health Specialist provides the full spectrum of case management services to clients within an assigned caseload of approximately 45-50 individuals.

This role delivers comprehensive support by assessing needs, developing individualized care plans, coordinating services, and monitoring progress to promote client well-being. This role also provides back-up clinical coverage to ensure continuity of care and seamless service delivery.

Essential Functions

• Provide comprehensive case management services to individuals and families living with or affected by HIV/AIDS.
• Assess, plan, and oversee the delivery of services to meet each client’s unique needs.
• Connect clients with appropriate medical, mental health, substance use, and supportive services.
• Attend at least one medical visit per year with each client to ensure continuity of care.
• Coordinate and oversee service delivery while supporting clients in advocating for benefits and entitlements.
• Deliver on-site case management services in clinic or hospital settings as required.
• Perform home visits to support client care as needed.
• Work in partnership with other service providers and community agencies.
• Complete timely written records of client contacts no later than two business days after interaction.
• Deliver specialized case management and advocacy for individuals living with HIV whose primary needs are related to mental health or cognitive challenges. Provide services through home, hospital, and office visits as needed. Assist clients in navigating social service and other systems, offer information and referrals, coordinate necessary services, and conduct monthly follow-up and monitoring. Reassess client needs regularly to ensure appropriate and effective support.
• Provide MH/ID expertise through consultations, evaluations, and training for staff and volunteers to enhance service delivery for clients supported by other case managers.
• Partner with providers to design and implement effective discharge and home care strategies.
• Complete required paperwork for client interactions and referrals in accordance with established Direct Service policy deadlines.
• Maintain documentation of client interactions in accordance with the minimum contact standards and timelines outlined in the Direct Service Policy and Procedure Manual.
• Ensure all performance measures, including client contacts, screenings, and service plans, are consistently achieved.
• Maintain at least 450 monthly service units, calculated in 15-minute intervals.
• Maintain up-to-date knowledge of community resources, benefits, and entitlements to support client referrals and advocacy efforts.
• Complete timely written records of client contacts no later than two business days after each interaction.
• Work in partnership with other service providers and community agencies to coordinate comprehensive care.
• Provide guidance, educational resources, and referral services to clients and their families or caregivers.
• Serve as an informational and advocacy resource on AIDS-related topics within the community.
• Apply a strengths-focused perspective in all client interactions to promote empowerment and resilience.
• Cover intake responsibilities as needed to facilitate access to services.
• Attend required meetings, including Direct Services, in-service trainings, and general staff gatherings.
• Participate in supervision, engaging in weekly individual and monthly group sessions.

Education and Experience

• Bachelor’s degree in Social Work, Human Services, Nursing, or a related field required. Master’s degree preferred.
• Minimum of two (2) years’ experience in case management, social services, or healthcare, preferably working with individuals living with HIV/AIDS and mental health conditions.
• Experience in care coordination, client advocacy, and resource navigation within diverse and underserved communities.

• Proficiency in addressing mental health, developmental challenges, substance use issues, and providing effective case management and advocacy.

EEO and ADA Statement

Action Wellness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship.

Work Location, Hybrid Information & Pay Range

Based out of our Kensington office, Hybrid remote after 6 months

Annual pay range: $44,000-49,000

No phone calls please.