Behavioral Health Rep II

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!
• Apply today in less than 3 minutes using your phone, tablet, or computer!
• Location: Legacy Pasadena Southmore - 1951 Southmore Ave, Pasadena, TX 77502
• Behavioral Health Rep II - Job Overview
• Schedule: Monday-Friday (8AM-4:30PM) | Hybrid

Bring your behavioral health or clinical experience to a role where your compassion, organization, and follow-through help patients receive timely, coordinated care. As a Bilingual Behavioral Health Representative II, you will work closely with on-site Behavioral Health providers—especially Psychiatrists—to support patient rooming, referrals, risk assessments, care management, and thoughtful communication between patients and providers.

You will join a collaborative clinic team where every interaction can make a difference in a patient’s behavioral health journey. Along with supporting patients and providers, you will assist the Behavioral Health Supervisor, contribute to training and one-on-one shadowing, and help strengthen access to essential community healthcare services.

Why Your Work Matters

Support patients through meaningful behavioral health experiences, from screening and referrals to follow-up communication.

Partner with Psychiatrists, Behavioral Health Clinicians, Primary Care Physicians, consultants, hospitals, and community resources.

Help identify and respond to patient risks, urgent needs, and behavioral health emergencies according to established policies and procedures.

Contribute to accurate records, timely information gathering, and coordinated care across the healthcare system.

• Welcome and mentor new team members through training and one-on-one shadowing.
• Build your skills while working alongside colleagues committed to respectful, professional, and compassionate care.

Your Work Environment

• Collaborate in a clinic-based setting where communication, teamwork, and mutual support are essential.
• Cross-cover remotely and travel to other locations for coverage as needed.
• Balance direct patient support, care coordination, administrative responsibilities, and team development.
• Make a meaningful contribution to patient access and the broader community healthcare network.

Key Responsibilities

• Provide support to on-site Behavioral Health providers, with a focus on Psychiatrists.
• Take patient vitals and complete patient rooming.
• Manage referrals to providers.
• Screen new and existing patients using risk assessments.
• Take responsibility for patient care management.
• Communicate by phone with providers and patients.
• Assist the Behavioral Health Supervisor with duties as assigned.
• Perform Behavioral Health Representative II duties in addition to all Behavioral Health Representative I duties and provide coverage as needed.
• Manage efforts surrounding BI reporting.
• Obtain collateral patient information from schools and other providers or hospitals as needed.
• Process external referrals in a timely manner.
• Ensure all referrals are completed and relevant documents are included in the medical record, including documentation related to Neurology, speech therapy, cardiology, and other services.
• Review the schedule daily to ensure all pre-visit preparations have been completed before the patient’s visit.

Ensure lab and imaging results, consultation reports, care transition details, and significant changes in health status are available in the patient’s medical record.

Call patients, consultants, imaging centers, and hospitals to arrange timely delivery of missing information when documents are not present in the medical record.

• Call patients who are deemed to be at risk for a “no-show” before their appointment.
• Coordinate with the BHC or Primary Care Physician (PCP) to schedule “urgent” patients for psychiatry or therapy appointments.
• Assist with training new hires, including one-on-one shadowing.
• Assist with patient complaints when the Behavioral Health Supervisor is unavailable.
• Assist with triaging behavioral health emergencies in the clinic as needed, staff with the appropriately licensed provider, and handle emergencies according to Behavioral Health policies and procedures.
• Attend required mandatory all-staff meetings.
• Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
• Cross-cover remotely and travel to other locations for coverage as needed.

Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Promote effective working relationships and work effectively as part of a team to help the department meet its goals and objectives.

Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.

• Attend all required safety education programs.
• Operate assigned equipment and safely perform all procedures as instructed.
• Maintain the work area and equipment in the condition required by Legacy standards.
• Demonstrate proper body mechanics in all functions.
• Check the patient’s environment and equipment to ensure safety.
• Report safety concerns promptly to appropriate personnel.
• Follow Legacy’s exposure control plans and bloodborne and airborne pathogen precautions.
• Demonstrate knowledge of techniques, procedures, and the correct use of protective barrier equipment, including Universal Precautions.
• Assure a safe environment by instituting appropriate control measures.
• Attend annual education programs.
• Perform other duties as assigned.

Minimum Qualifications

• One year certificate from college or technical school preferred; or one year related experience required
• BLS (CPR & AED) Certified

Required Years of Experience

One year of Behavioral health or clinical experience required.

Desirable Education and Experience

• Two years of Behavioral health experience preferred.
• Required Knowledge, Skills, and Abilities
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting
• Leadership ability for program management, growth, and development within the Center and the Community.
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
• Knowledge of and the ability to interact effectively with various community agencies and resources.
• Coordinate multiple activities simultaneously.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must be able to manage multiple deadlines and decision-making responsibilities.
• Bilingual English and Spanish speaking required

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.