Patient Services Associate - Behavioral Health Service Line

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Closing Date

10/12/2026

Type of Position

Clinical Staff - Nursing

Job Type

Regular

Work Shift

Night Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

• UAMS offers amazing benefits and perks (available for benefits eligible positions only):
• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution.

The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | BHSL Adult PRI 6N/6S IP C

Department's Website

Summary of Job Duties

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) General adult inpatient unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support.

Qualifications

Minimum Qualifications

• High School Diploma, GED, or formal education equivalent
• 1 year of work experience in the Health Care Field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Additional Information

Job Requirements

• Greet and assist patients, families, and visitors in a professional, compassionate, and respectful manner.
• Coordinate patient check-in and check-out, appointment scheduling, registration, and demographic verification.
• Verify insurance coverage, obtain required patient information, and assist with referrals and authorizations.
• Maintain accurate and confidential patient records in electronic health record (EHR) systems.
• Answer telephone calls, respond to patient inquiries, and communicate messages to appropriate clinical staff.
• Coordinate appointments and support communication between patients, providers, nurses, therapists, and other members of the behavioral health care team.
• Assist patients with navigating behavioral health services, resources, referrals, and follow-up appointments.

Maintain patient confidentiality and follow HIPAA, organizational policies, and behavioral health safety protocols.

Recognize and appropriately escalate patient concerns, behavioral changes, or safety issues to licensed clinical staff according to established procedures.

Provide administrative support for psychiatric, counseling, substance-use, and other behavioral health services.

Collect and document payments, copayments, and other required financial information while maintaining professionalism and sensitivity.

• Prepare and maintain clinical and administrative documentation, reports, forms, and correspondence.
• Help maintain an organized, welcoming, and safe environment for patients experiencing emotional or behavioral health concerns.
• Work collaboratively with multidisciplinary teams to support efficient patient flow and continuity of care.
• Demonstrate empathy, patience, cultural sensitivity, and professionalism when interacting with patients who may be experiencing crisis, anxiety, or emotional distress.
• Perform other duties as needed.

Physical Requirements

• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

The BHSL General Adult Inpatient Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.

Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Standing, Walking

Frequent Physical Activity

Manipulate items with fingers, including keyboarding, Sitting, Talking

Occasional Physical Activity

Kneeling, Lifting, Pulling, Pushing

Benefits Eligible

Yes