Behavioral Health Technician

About Company

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We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

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This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our Benefits Include

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role: GROUP FACILITATOR

The Behavioral Health Technician plays a critical role in supporting individuals experiencing mental health challenges by providing direct care and assistance under the supervision of clinical staff.

This position focuses on implementing treatment plans, conducting clinical assessments, and ensuring the safety and well-being of patients in various behavioral health settings.

The technician is responsible for crisis intervention and management, helping to de-escalate situations and provide immediate support during episodes of emotional or behavioral distress.

Additionally, the role involves maintaining accurate and thorough clinical documentation to support continuity of care and discharge planning.

Ultimately, the Behavioral Health Technician contributes to improving patient outcomes by fostering a therapeutic environment and collaborating closely with multidisciplinary teams.

Minimum Qualifications

• High school diploma or equivalent required; Associate’s degree or higher in a related field preferred.
• Experience or training in behavioral health, mental health, or related clinical settings.
• Knowledge of crisis intervention techniques and mental health clinical assessments.
• Ability to maintain accurate clinical documentation and follow established protocols.
• Strong communication and interpersonal skills to effectively interact with patients and clinical teams.

Preferred Qualifications

• Certification as a Behavioral Health Technician or equivalent credential.
• Experience working with children, adolescents, or adults with severe emotional disturbances (SED).
• Familiarity with electronic health record (EHR) systems and clinical documentation software.
• Training in trauma-informed care and evidence-based behavioral health interventions.
• CPR and First Aid certification.

Responsibilities

• Provide direct patient care and support to individuals with mental health and severe emotional disturbances (SED).
• Conduct clinical assessments and assist in the development and implementation of individualized treatment and discharge plans.
• Monitor patient behavior and intervene during crises to ensure safety and de-escalate potentially harmful situations.
• Maintain detailed and accurate clinical documentation, including progress notes, incident reports, and care plans.
• Collaborate with healthcare professionals, including psychiatrists, therapists, and social workers, to coordinate patient care and support recovery goals.

Skills

The required skills such as clinical documentation and maintaining accurate records are essential for ensuring continuity and quality of patient care, allowing the team to track progress and adjust treatment plans effectively.

Crisis management and crisis intervention skills are used daily to respond promptly and safely to behavioral emergencies, helping to stabilize patients and prevent harm.

Clinical assessments and mental health knowledge enable the technician to observe, evaluate, and report patient status accurately, supporting clinical decision-making.

Developing and implementing discharge plans requires coordination and communication skills to ensure patients transition smoothly to the next level of care. Overall, these skills combine to create a supportive, safe, and therapeutic environment that promotes patient recovery and well-being.