Behavioral Health Phone Assessor

Full time: On Site

Benefits

• Medical
• Dental
• Optical
• HSA/FSA
• Dependent Care
• 401K 4% Match
• PTO
• Paid Holidays
• Rewards Program

Position Summary

The Behavioral Health/Support Specialist is responsible for conducting mental health assessments, implementing treatment plans, and coordinating care within a multidisciplinary team. This role requires strong clinical skills, cultural competence, and the ability to work collaboratively with healthcare providers to optimize patient outcomes.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Conduct comprehensive mental health assessments and document findings accurately.
• Collaborate with the pain management team and facilitate referrals to other healthcare providers as needed.
• Document assessment results in Excel and upload them to patient charts.
• Manage and report patient safety concerns, including crisis situations, to ensure timely intervention.
• Maintain patient confidentiality and ensure compliance with HIPAA and other regulations.
• Communicate effectively with patients, families, and team members, ensuring empathetic and clear interactions.
• Participate in quality improvement initiatives and contribute to a positive, inclusive work environment.
• Perform additional duties and projects related to Behavioral Health as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma required; associate’s degree preferred.
• Experience in mental health assessment and intervention, with knowledge of healthcare regulations.
• Strong communication skills and cultural competence.
• Ability to manage stress and crisis situations effectively.
• Proficiency in Microsoft Excel and other documentation software.
• Strong knowledge of healthcare regulations, including HIPAA confidentiality and preventive measures to ensure patient safety.
• Demonstrated excellence in customer service, with the ability to build and maintain strong client relationships and exhibit comprehensive job knowledge.
• Exceptional oral and written communication skills, with the ability to convey information clearly and effectively.
• Manual dexterity and the ability to operate essential office equipment.
• Empathy and the ability to maintain confidentiality when dealing with patient information.
• Capable of making timely, independent decisions, particularly in high-pressure situations.
• Ability to manage multiple responsibilities in a fast-paced environment, both independently and as part of a team.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers for typing, data entry, and documentation. The position typically requires sitting for extended periods, with occasional walking and standing.

Must be able to use a computer and other office equipment (e. g., copier, scanner) for long periods. Requires manual dexterity, precision, and arm-hand steadiness for accurate task execution. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description is intended to provide a general overview of the position and its responsibilities. It is not an exhaustive list of all duties, and the Behavioral Health/Support Specialist may be required to perform additional tasks as needed.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Pain Care reserves the right to modify the job description at any time.