Behavioral Health Technician

About Company

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We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

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This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our Benefits Include

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role

The Behavioral Health Technician plays a critical role in supporting the mental health and well-being of patients by providing direct care and assistance under the supervision of clinical staff.

This position involves closely monitoring patients, implementing individualized care plans, and responding effectively to behavioral crises to ensure safety and therapeutic progress.

The technician is responsible for maintaining accurate clinical documentation and assisting with clinical assessments to inform treatment planning and discharge processes.

By fostering a supportive and structured environment, the Behavioral Health Technician helps patients with serious emotional disturbances (SED) achieve stability and improve their overall functioning.

Ultimately, this role contributes to the delivery of high-quality behavioral health services that promote recovery and resilience.

Minimum Qualifications

• High school diploma or equivalent required; Associate’s degree in a related field preferred.
• Experience or training in behavioral health, mental health, or related clinical settings.
• Basic knowledge of clinical documentation and patient care procedures.
• Ability to perform crisis intervention and manage emergency situations calmly and effectively.
• Strong communication and interpersonal skills to interact compassionately with patients and team members.

Preferred Qualifications

• Certification as a Behavioral Health Technician or equivalent credential.
• Experience working with pediatric or adult populations with serious emotional disturbances (SED).
• Familiarity with electronic health record (EHR) systems and clinical documentation software.
• Training in advanced crisis management and de-escalation techniques.
• Background in discharge planning and care coordination within behavioral health settings.

Responsibilities

• Provide direct patient care and support to individuals experiencing mental health challenges, ensuring their safety and comfort.
• Assist clinical staff with conducting clinical assessments and monitoring patient progress.
• Implement and support individualized treatment and discharge plans as directed by healthcare professionals.
• Respond promptly and effectively to behavioral crises using crisis intervention and management techniques.
• Maintain thorough and accurate clinical documentation in compliance with regulatory and organizational standards.
• Collaborate with multidisciplinary teams to communicate patient status and contribute to care planning.
• Support patients with serious emotional disturbances (SED) by promoting therapeutic activities and positive behavioral interventions.

Skills

The required skills such as clinical documentation and maintaining accurate records are essential for tracking patient progress and ensuring compliance with healthcare regulations.

Crisis management and crisis intervention skills are utilized daily to de-escalate challenging situations and maintain a safe environment for patients and staff.

Clinical assessments and mental health knowledge enable the technician to assist in evaluating patient needs and supporting individualized care plans effectively. Skills in discharge planning help facilitate smooth transitions for patients leaving care, ensuring continuity and support.

Overall, these skills combine to empower the Behavioral Health Technician to deliver compassionate, competent, and responsive care in a dynamic clinical setting.