Registered Nurse-Clinical Triage

• Title: Registered Nurse-Clinical Triage
• Location: Midtown
• Org Unit: FDTC Access Center

Work Days

• Weekly Hours: 35.00
• Exemption Status: Exempt
• Salary Range: $113,600.00 - $130,700.00

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices Position Summary

The Registered Nurse-Clinical Triage is responsible for triaging patients to the appropriate level of care with the appropriate level of urgency.

Follows workflows and utilizes resources to provide assessment, scheduling, clinical guidance, and other clinical services to patients via the contact center; will be expected to maintain a standard of performance that prioritizes safety, quality, and experience that coincides with the mission of the Clinical Triage work center within the Contact Center.

The clinical triage work center is a critical component to the overall success of the contact center and its mission to navigate patients to the right care at the right time.

Job Responsibilities

Provides telephonic triage services for patients contacting the Contact Center.

Utilizes all appropriate clinical triage processes, protocols, and procedures to effectively navigate patients to the right site and time of care based on clinical needs.

Understands the needs of patients and offers recommendations, education, or care advice to triage patient and schedule them with the appropriate level of care.

Participates in care coordination for patients by working collaboratively to best understand their needs and aiming to reduce readmissions, enhance chronic disease management, and manage any health risks for the patient where applicable.

• Assists patient in scheduling provider appointments and communicating with provider as necessary.
• Manages work to KPIs, mission, values, and objectives of overall Clinical Triage work center set by the Clinical Triage Manager.
• Ensures accurate and timely documentation in the EMR according to best practice guidelines.

Participates in virtual monitoring, subsequent reporting, and escalation to support services while providing additional support to these functions to ensure patient needs are met.

Participates in training and onboarding activities along with any relevant or ongoing process improvement initiatives, professional development, peer development, peer reviews, and performs other assigned tasks as required.

Perform other related duties and responsibilities as assigned.

Education

Bachelor’s of Science Degree in Nursing

Experience

2+ years of related work experience as an RN

1+ years of experience in clinical practice is preferred

2+ years of experience in acute care, critical care, or emergency department work is preferred

1+ years of experience with telephone triage is preferred

1+ years of experience with Epic is preferred

• 1+ years of experience in using electronic triage software is preferred
• Knowledge, Skills and Abilities
• Bilingual (English/Spanish) preferred.
• Ability to understand patient needs and efficiently guide them to necessary level of care.
• Ability to work with clinical technology to fulfill process and workflow needs.
• Ability to multi-task, prioritize in a fast-paced environment and meet deadlines with minimal supervision.
• Excellent communication skills both written and verbal.

Licenses and Certifications

Current NY State Registered Nurse License & Registration.

Working Conditions/Physical Demands

Ability to work in surroundings with degree of dust, noise, odors, etc. without undue discomfort.

Ability to hear, talk, walk, stand, bend and stretch.

Ability to read, write and interpret documents.

Ability to sit for long periods of time at desk to perform job functions.

Ability to communicate effectively with clients and co-workers.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.”

No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.

Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA).

We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.