LADDER Behavioral Health Technician - Phoenix, AZ 85008

Job Details: Job Location: East McDowell Road - Phoenix, AZ, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: Undisclosed, Travel Percentage: Up to 50%, Job Shift: Day Shift, Job Category: Behavioral Health/Social Work, Terros Health is pleased to share an exciting and challenging opportunity for a LADDER Behavioral Health Technician at the McDowell Rd Health Center.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients.

In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING Terros Health is hiring a LADDER Behavioral Health Technician at our McDowell Rd Heath Center in Phoenix, AZ. Location: 4909 E McDowell Rd, Phoenix, AZ 85008 Full-Time, Employed Mon - Fri Flexible Scheduling Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)

Additional Language Differential Pay Available! The Behavioral Health Technician (BHT) supports clients in the Terros LADDER Program by providing transportation, client engagement, and program support in office, community, and other service settings.

As part of the clinical team, the BHT assists with intakes, records, groups, treatment meetings, safety reporting, outreach documentation, discharge planning, referrals, community reintegration, and van maintenance. This position reports to the Site Manager.

Duties

May Include: Conducts client intakes and maintains the quality, accuracy, and completeness of medical record Facilitates groups as assigned and documents interventions and client responses. Participates in treatment meetings and supports client orientation, treatment planning, and progress review.

Engages clients, coordinates referrals and outreach activities, and documents all care coordination efforts. Shares client observations with the clinical team to support treatment planning and ensure client and staff safety.

Coordinates and provides client transportation, including route planning, client communication, and collaboration with transportation partners. Reports safety concerns promptly and follows established safety protocols.

Maintains community resources and discharge planning information to support continuity of care and community reintegration. Monitors and maintains program vehicles in accordance with Terros Health policies.

Benefits & Wellness We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally Multiple medical plan options, including a no-premium plan for employees and their families Multiple dental plan options, including orthodontic coverage Vision insurance Group life and disability insurance Pet insurance 401(k) plan with company match Interest-free medical line of credit Financial education, planning, and support resources Monetary company contribution toward eligible benefits Bilingual pay differential Generous Paid Time Off (PTO) – 3 weeks off in the first year Paid Sick Time 10 paid holidays annually Comprehensive wellness program featuring wellness challenges, activities, and prizes Employee Assistance Program (EAP) available to employees and their family members Trip Reduction Program Ongoing professional growth and career development opportunities, including: Scholarships Clinical supervision Continuing Education Units (CEUs) Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU) Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships Car rentals Flights, hotels, movie tickets, and more Qualifications: Education – High School Diploma or GED, as well as a combination of behavioral health education and work experience totaling a minimum of three years or an associate’s degree in any field, plus two years of work experience in a behavioral health service delivery.

Training preferred/required – Behavioral health service delivery experience preferred/required as applicable.

Skills preferred/required – Customer service skills, excellent oral and written communication skills, ability to work independently with flexibility and within prescribed deadlines, and proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.

Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience and meet requirements of Terros Health’s driving policy. Must successfully pass a TB screening and criminal background check.

Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.