Nurse Navigator Referral Management

The Nurse Navigator is the clinical anchor embedded within the Central Referral Management team, working side-by-side with referral representatives to convert incoming referrals into scheduled, completed patient encounters across St.

Joseph's Health service lines. While referral representatives manage the operational workflow of intake, data entry, and scheduling logistics, the Nurse Navigator applies clinical judgment to triage referrals by acuity and appropriateness, resolve clinical questions that stall conversion, and escalate urgent or complex cases for timely intervention. The role bridges referring providers, receiving specialty practices, and patients to remove clinical barriers to care, shortening the time between referral submission and patient access while safeguarding quality and safety.

Qualifications

Bachelor's degree in Nursing (BSN) required; three to five years of relevant clinical experience, ideally spanning ambulatory, case management, or care coordination settings.

Current, active licensure as a Registered Nurse in the State of New Jersey.

Basic Life Support (BLS) certification through the American Heart Association, required within one year of hire.

Working knowledge of Microsoft Excel and Word, with proficient data entry skills.

Experience with referral management, scheduling, or EHR platforms (e. g., Kyruus, Epic, or equivalent) strongly preferred.

Strong clinical judgment and comfort making triage-level decisions independently and under time pressure.

Excellent communication skills, with the ability to work cross-functionally with non-clinical referral staff, physicians, and office staff.

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD: Long Term Disability
• Life Insurance Options
• Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency:  St. Joseph’s Health provides a salary range to comply with New Jersey Law.  The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.

St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.

The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women’s health, imaging and pediatrics.

The nursing team at St. Joseph’s University Medical Center, which includes St.

Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize™ - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.