Complex Case Manager (RN)

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch, relationship-based care through neighborhood clinics,
grounded in a simple belief: every senior deserves the kind of care we would
want for our own families. Our model prioritizes time with patients, strong care
coordination, and a personalized approach that improves outcomes while lowering
total cost of care.

We take full accountability for patient outcomes and overall cost of care,
aligning clinical excellence with disciplined execution. That commitment shows
up in our results, including a patient Net Promoter Score of 90, compared to 32
for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering
an exciting phase of growth. Backed by strong unit economics, experienced
operators, and a proven playbook, we are looking for builders and operators who
want to help scale a healthcare platform designed to deliver better care, better
coordination, and better outcomes for seniors.

About The Role

Our highest-risk patients deserve our highest level of coordination.

As our Complex Care Manager, you'll own the clinical coordination of
Greenbrook's most medically complex patients, from hospital admission through
recovery back in the community. You'll coordinate across hospitals, skilled
nursing facilities, specialists, and our clinic teams to ensure every patient
receives seamless, proactive care.

This is far more than traditional case management. You'll help prevent avoidable
emergency department visits, reduce unnecessary SNF utilization, coordinate
timely transitions of care, support in-clinic triage, and ensure no critical
follow-up falls through the cracks.

You'll become one of the most connected people in our care model, partnering
closely with physicians, center managers, pharmacists, hospitalists, SNFs, and
community partners to improve outcomes for the patients who need us most.

You'll report to our VP, Market Medical Director and work alongside physicians,
center managers, medical assistants, and our broader care management team.

Location: Greater Tampa Bay Area (travel between clinics, hospitals, and skilled
nursing facilities required)

What You’ll Do

Own High-Risk Patient Care

* Coordinate the care of Greenbrook's highest-risk patients across the full
continuum.
* Monitor hospital and SNF admissions daily and proactively manage transitions
back into primary care.
* Ensure patients receive timely follow-up appointments, medication
reconciliation, and ongoing care planning.

Prevent Avoidable Hospital & ER Visits

* Serve as a clinical resource for patient triage and urgent needs.
* Evaluate incoming concerns and guide patients toward the most appropriate
level of care.
* Support same-day access, execute Greenbrook's ER diversion protocols, and
perform IV placement in the clinic when appropriate.

Build Strong Clinical Partnerships

* Develop trusted relationships with hospitalists, inpatient care managers,
skilled nursing facilities, specialists, and community partners throughout
your market.
* Collaborate closely with Greenbrook physicians to coordinate complex care
plans and remove barriers to successful transitions.

Drive Accountability for High-Risk Patients

* Own the action item lists generated during Panel Review and Burden of Disease
(BoD) meetings.
* Track progress, follow up relentlessly, and ensure critical patient care
activities are completed on time.
* Use data and reporting to identify gaps, prioritize outreach, and
continuously improve patient outcomes.

What Success Looks Like

* Strong relationships established with hospitals, SNFs, and inpatient teams
throughout your market.
* Successful ownership of transitions of care with timely post-discharge
follow-up.
* Reduced SNF length of stay and avoidable emergency department utilization.
* Reliable execution of Panel Review and Burden of Disease action items.
* Effective in-clinic triage that supports physicians while improving patient
access.
* High collaboration with physicians and clinic teams to ensure complex
patients receive coordinated, proactive care.

About You

You bring

* Active RN or LPN license.
* 3+ years of nursing, care management, or complex care coordination
experience.
* Experience in managed care, Medicare Advantage, or value-based primary care.
* Strong clinical judgment and patient triage skills.
* Experience coordinating care across hospitals, SNFs, specialists, and
outpatient settings.
* Strong Excel skills and comfort using data to prioritize work and identify
opportunities.
* A mindset grounded in our core values of Heart, Excellence, Accountability,
Resilience, and Teamwork

You’ll stand out if you

* Have case management experience.
* Have experience supporting complex Medicare Advantage populations.
* Have knowledge of local community resources and social determinants of
health.
* Thrive in highly autonomous roles where you build systems instead of waiting
for direction.
* Are exceptionally organized, proactive, and known for following through.
* Build trust quickly with physicians, nurses, patients, and external partners.
* Constantly think one step ahead to prevent problems before they happen.
* Are bilingual in Spanish.

Why You’ll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your
work directly supports better outcomes, better coordination, and better
experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We’re not a volume-driven system, we’re accountable for outcomes. That means
your work directly contributes to quality care, patient satisfaction, and
meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We’re building more than a company, we’re building careers. As we expand, you’ll
have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

* $100,000 base salary, based on experience and qualifications
* Generous annual performance bonus
* Health, dental, and vision insurance
* Paid time off
* 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Our Selection Process

Application → Initial interview → Skills/experience interview → Values interview
→ Clinic Visit + Case Study interview → References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by
building the best team in healthcare. We do this through a culture of respect
and belonging, ensuring our teammates feel cared for first and foremost. 

We will extend equal employment opportunity to all applicants without regard to
age, race, ethnicity, sex, religion, sexual orientation, gender identity,
socioeconomic background, disability status, military affiliation, pregnancy or
any other status protected under federal, state and local laws. We encourage all
who share our mission to apply. Greenbrook Medical will provide reasonable
accommodations during the recruitment process. If you need additional
accommodations or assistance, do not hesitate to contact our People team at
recruiting@greenbrookmedical.com [recruiting@greenbrookmedical.com].