Senior Employee Assistance Plan (EAP) Counselor

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Employee Assistance Plan (EAP) Counselor provides confidential, short-term counseling and referral services to the National Geospatial-Intelligence Agency’s (NGAs) federal employees, managers, and organizational components to support mental health, well-being, and workplace productivity.

Operating under the NGA EAP, the Counselor delivers behavioral health services in accordance with professional standards and federal guidelines.

This role is essential in helping employees navigate personal challenges that may impact job performance, including stress, divorce, burnout, family issues, and financial or legal concerns. The EAP Counselors collaborates with agency leadership to ensure alignment with EAP objectives and employee support strategies.

Responsibilities

Essential Job Functions

Provide expert level advice and confidential counsel to federal employees who experience behavioral-based matters affecting work productivity.

Participate in short-term counseling sessions with Government employees of no more than six sessions per issue, and alternatives afterwards.

Administer virtual sessions with employees, which may include the employee’s spouse and dependent children.

Respond to critical or urgent incidents requiring onsite EAP counselor support, address urgent matters, and discuss referral services as applicable.

Support crisis or urgent matters occasionally beyond regular shifts either face-to-face or telephonic counseling sessions under the supervision of qualified Counselor Supervisor(s), licensed clinical psychologist, or a social worker.

Report urgent and emergent situations to Government Point of Contact(s) and provide resources to address long-term counseling needs as necessary.

Administer unlimited seminars or presentations in support of the NGA workforce.

Prepare outlines of alternative resources (e. g. local communities, private insurance) to be discussed with the client.

Provide weekly (in-person or virtual) mental health, resiliency, or work-life topic briefings and information sessions to the NGA workforce

Deliver a comprehensive, confidential online library that enables employees to view and print professionally accurate informational, educational, and health and wellness promotional resources on a variety of EAP and work-life related topics, maintaining privacy and confidentiality to website users.

Submit website utilization reports with the contents mutually agreed upon and submit quarterly and annual reports via electronic mail as prescribed.

Conduct promotional campaigns to creatively assure that eligible people, including those in geographically dispersed regions, attain and maintain knowledge of EAP services and how to access them.

Ensure policies and procedures of the EAP are in compliance with both state and federal laws and regulations, document sessions and maintain accurate records in accordance with agency protocols and privacy regulations.

Provide scheduled and walk-in, one-to-one short-term counseling to Government employees for workplace and career concerns, emotional and mental health, relationship dynamics, work-life integration, health, and wellness.

Deliver up to six counseling sessions per issue for Government employees; when the session limit is reached, work with the Counselor Supervisor to identify and discuss appropriate alternative resources.

Provide one onsite session to eligible contractors or military personnel for an urgent issue, then discuss referral options for continued support.

Screen for substance-use disorders and assist clients with appropriate treatment referrals.

Maintain professional, accurate, and timely client-service practices consistent with the highest counseling standards.

Qualifications

Necessary Skills and Knowledge

• Expertise in behavioral/mental health counseling, crisis intervention, and employee wellness strategies.
• Familiarity with federal EAP guidelines and confidentiality standards and ability to assess and address a broad spectrum of personal and work-related issues.
• Strong interpersonal and communication skills for sensitive, one-on-one interactions.
• Knowledge of referral networks and community resources for extended care.

Minimum Qualifications

• Master’s degree in counseling, social work, psychology, or a related field
• 3-5 years of experience required

Licensed mental health professional (e. g., LCSW, LPC, LMFT) with experience in EAP or clinical counseling settings.

• Active TS/SCI required
• Ability to successfully pass a background check

Pay and Benefits

The salary range for this position is $80,000 - $100,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.