Nursing Informatics System Specialist I

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Relocation Assistance (based on eligibility) The Nursing Informatics System Specialist I (NISS I) within Patient Care Technology Education has advanced knowledge of a specific clinical discipline and basic knowledge of information technology and its applications to healthcare.

The NISS I has a basic knowledge of the functions and applications of clinical information system life cycle.

The incumbent will collaborate closely with clinical users, operational management, clinical champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic, known as Maestro Care, as well as other third-party informatics applications.

Other educational duties include developing training materials for EHR system updates and maintaining the EHR training environments.

This position’s primary function is to develop educational materials and conduct training sessions for clinicians on Duke Health’s electronic health record (EHR) and other informatics platforms. Areas of focus include:

Radiology clinicians

Ambulatory & Inpatient clinicians

• Reports to the Patient Care Technology Education Team Lead.
• Essential Responsibilities / Duties
• Level 1: Nursing Informatics Systems Specialist (NISS)

Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction

• Develops online training modules (eLearnings) through third-party software
• Serves as Maestro Care EHR training application expert for base functionality for various clinicians that include pharmacists, providers, nurses, and other ancillary clinicians
• Serves as an informatics education liaison to specific entities as assigned
• Rounds in clinical areas to provide informatics support to end users

Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcomes

Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations (Epic and non-Epic applications) that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted

Supports occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed to ensure successful implementation

Obtains and maintains Epic accreditation/certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline

Creates, conducts, and maintains Maestro Care training in a variety of educational modalities to include classroom, virtual, interactive online modules, and any other modalities deemed necessary. In-person training conducted can last 1-8 hours.

Works on the Duke campus / Technology Education training facility at least 3 days per week (remote otherwise as an option)

Maintains Maestro Care training environment specific for Epic applications

Collaborates on project teams throughout the system life cycle

Participates in reviews for Maestro Care releases/updates/upgrades to determine the impact on clinicians and workflows

Collaborates with informatics analysts on the clinical workflows and associated training needs for clinicians related to orientation, system revisions, and system upgrades

• Assists with oral and written presentations to project teams and management
• Completes project tasks that are within own scope of responsibility
• Updates user, operational, and department training documentation, including downtime procedures
• Performs other related duties incidental to the work described herein

Required Qualifications at This Level

Education: NISS I: BSN required along with coursework in mathematics, computer science, or a computer-related field

Experience: NISS I: Minimum five years of nursing experience. At least one year of experience as an informatics educator or analyst, a graduate degree in an informatics program (i. e., MSN in Informatics, MMCi, MSN in Education if there is an informatics component to the program), or at least 2 years of super user experience in an EHR

Licensure/Certification NISS I: Current or compact RN licensure in the state of North Carolina required. BLS (Basic Life Support) is required.

Preferred Qualifications NISS I

• Radiology clinical experience
• Inpatient and Ambulatory clinical experience
• Previous Experience as a Clinical Informatics Trainer

NISS I Patient Care Technology Education position-specific Knowledge, Skills, and Abilities:

• Able to conduct training for various clinicians in the use of Duke Health’s EHR (Maestro Care)
• Able to create and disseminate educational offerings that optimize learning for a variety of learning styles
• Able to apply knowledge of adult learning theory
• Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role
• Able to promote change in a positive manner that supports all employees
• Able to independently seek out resources and solve complex problems even under stressful situations
• Able to organize multiple work streams, prioritize work efforts, and remain focused
• Able to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others including rounding to clinical areas
• Able to prepare and deliver reports and presentations
• Able to use and learn new software programs, not only but including eLearning development software
• Able to assist users of all levels in the best use of information systems
• Ability to translate business or clinical processes into requirements for a technical solution

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.