One-Stop Counselor

Department Contact: MaryLouise Pino, marylpino@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: Join the One Stop team at NMSU as a One Stop Counselor and play a key role in supporting students and their families across financial aid, scholarships, undergraduate admissions, and registrar services.

In this position, you will provide high-quality customer service through in-person, phone, and email interactions, helping students navigate processes such as admissions, registration, financial aid, billing, and transcript requests.

This role requires strong problem-solving skills, the ability to interpret and apply federal, state, and institutional policies, and a commitment to delivering accurate information in a fast-paced environment.

If you are detail-oriented, solutions-driven, and passionate about helping students succeed, we invite you to apply and make an impact from day one.

Position Details

Position Title: One-Stop Counselor

College/Division: Student Success & Enroll Management

Department: 521010-UNDERGRAD ADMISSIONS & ORIENTATION

Location: Las Cruces

Offsite Location (If Applicable)

Target Hourly/Salary Rate: 17.85

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule

Job Duties and Responsibilities: Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.

Counsel students on a variety of issues to include student records, financial aid, billing, and payments, admissions, etc. Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center and email. Makes presentations on and off campus (outreach) to groups as needed.

Responsible for referring students to appropriate home offices or other offices on campus as needed.

Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units. Assists home offices with processing as needed.

Maintains a high level of working knowledge of university information, organization, opportunities and policies. Maintains knowledge of current processes and procedures for all enrollment services units including federal, state and institutional rules and regulations.

Participate in committees and/or conferences and meetings. Performs miscellaneous job-related duties as assigned.

Qualifications

Required Education and Experience

High School diploma + 3 years of relevant experience or an Associate’s Degree + 1 year of relevant experience.

Equivalent Qualifications

Bilingual - English /Spanish

Special Certification/Licensure

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.