Access Coordinator III - Behavioral Health Service Line

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Closing Date

09/21/2026

Type of Position

Clinical Staff - Medical Ancillary Support

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

• UAMS offers amazing benefits and perks (available for benefits eligible positions only):
• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U. S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | BHSL Access OP

Department's Website

Summary of Job Duties

The Access Coordinator III position works under supervision to function as a patient resource for all scheduling and billing questions. They also facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level, and perform other duties to support the patient care activities as needed.

Qualifications

• Minimum Qualifications:
• High School, GED, or formal education equivalent
• Three year's experience in registration or scheduling in a healthcare environment

Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners

• Excellent customer service skills
• Knowledge in basic medical terminology required

Preferred Qualifications

CHAA Certification

Additional Information

Additional Information:

$17.72 hourly rate and work shift 8:00 a. m.- 4:30 p. m., with occasional coverage of 5:30 a. m.- 2:00 p. m.

Job Requirements

• Coordinate and perform complex patient registration, scheduling, and access functions.
• Schedule hospital procedures, clinic appointments, diagnostic services, and other patient services.
• Verify patient demographics, insurance coverage, eligibility, and authorization requirements.
• Obtain and accurately document required patient and financial information.
• Review referrals and orders to ensure appropriate documentation and scheduling requirements are met.
• Resolve complex scheduling, registration, insurance, and patient access issues.
• Serve as an escalation resource for Access Coordinators and other front-end staff.

Assist patients with questions regarding appointments, registration requirements, insurance, and hospital services.

Communicate with physicians, nurses, clinical departments, insurance companies, and other healthcare professionals to coordinate patient services.

• Identify discrepancies or missing information and take appropriate steps to correct them.
• Ensure accurate data entry into electronic medical records and scheduling/registration systems.
• Assist with pre-registration and financial clearance activities when applicable.
• Follow hospital policies, HIPAA requirements, payer guidelines, and regulatory standards.
• Maintain confidentiality and protect sensitive patient information.
• Monitor work queues and prioritize time-sensitive patient requests.

Physical Requirements

• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously
• Physical Environment: Inside Medical Facility Environment

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Sitting, Talking

Frequent Physical Activity

N/A

Occasional Physical Activity

N/A

Benefits Eligible

Yes