Campus Behavioral Health Navigator

Job Posting Title

Hiring Department:

Position Open To

Weekly Scheduled Hours

40

FLSA Status: Earliest Start Date:

Position Duration

Location: Job Details:

General Notes

Dell Medical School is seeking four Campus Behavioral Health Navigators.

This is a state-funded position with an end date of August 31, 2027, renewable based on availability of funding, work performance, and progress toward goals.

Job Summary

The Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating school‑based and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and follow‑up processes.

This role serves as the primary non‑clinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies.

The Navigator works closely with behavioral health clinicians, care coordinators, program leadership, school administrators, and families to reduce barriers to care, support engagement in virtual behavioral health services (e. g., TCHATT), and promote continuity of care.

Essential Job Functions

• Facilitates School‑Based Access to Virtual Behavioral Health Services
• Travels to schools within the designated service area to support student participation in virtual behavioral health appointments.
• Provides basic telehealth technology setup and troubleshooting in coordination with school staff.
• Facilitates guardian participation as required and coordinates student availability with school personnel.
• Ensures adherence to HIPAA, program requirements, and school district policies.
• Adjusts travel and on‑site support based on clinical volume and academic calendars.

• Serves as Primary Operational Liaison with Participating Schools
• Acts as the primary non‑clinical point of contact for schools hosting on‑site services.
• Coordinates scheduling and logistical needs with school administrators and support staff.
• Builds and maintains productive working relationships with participating schools.
• Communicates program workflows, requirements, and updates clearly and professionally.

• Supports Intake, Documentation, and Care Coordination Activities
• Gathers required demographic and consent documentation to establish patient charts in the electronic health record.
• Assists with intake workflows, referral coordination, and discharge support under established protocols.

Supports families via phone, email, or other approved methods when assistance is needed with forms, access, or language barriers.

Ensures timely, accurate documentation of protected health information in compliance with policies and regulations.

Coordinates Scheduling and Appointment Management

• Assists with scheduling, rescheduling, and appointment confirmation for virtual behavioral health visits.
• Collaborates with care coordinators, supervisors, and clinicians to prevent scheduling conflicts.
• Communicates appointment details accurately to families and school partners.
• Escalates issues that may impact access or continuity of care.

Provides Program and Outreach Support

Provides cross‑coverage for related school‑based behavioral health initiatives (e. g., YAM) as assigned.

Participates in school‑based outreach or engagement events as needed.

Reinforces awareness of behavioral health resources and care pathways.

• Identifies Issues and Supports Continuous Improvement
• Reports concerns, barriers, or operational issues to supervisor in a timely manner
• Assists in identifying solutions to non‑clinical issues affecting patient care or program delivery
• Participates in team meetings, training, and quality improvement activities

Marginal or Periodic Functions

• Assists with onboarding or informal training of new program staff or temporary coverage roles.
• Supports special projects related to school‑based or tele behavioral health services.
• Participates in continuing education or compliance training as required.
• Adheres to internal controls and reporting structure.

Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Customer Focus

• Understanding of patient‑ and family‑centered care principles.
• Responds promptly and professionally to student, family, school, and clinician needs.
• Maintains a respectful, supportive presence during sensitive interactions.

Interpersonal Savvy

• Understanding of trauma‑informed and developmentally appropriate communication.
• Awareness of school environments, family dynamics, and interdisciplinary healthcare teams.
• Maintains professionalism and composure across varied environments.

• Listening
• Familiarity with motivational and supportive communication techniques
• Awareness of how stress, anxiety, or crisis may impact communication
• Accurately captures concerns expressed by families, students, and school partners

• Peer Relationships
• Understanding of interdisciplinary care team roles and workflows
• Collaborates effectively with clinicians, care coordinators, supervisors, and school personnel
• Maintains positive working relationships across departments and partner organizations

Organizing

• Understanding of scheduling workflows, referral processes, and documentation requirements.
• Familiarity with electronic health records and tracking tools.
• Manages multiple appointments, referrals, and follow‑ups across different school sites.

Learning on the Fly

• Willingness to learn new program requirements, technologies, and workflows.
• Understanding that school‑based and telehealth environments may evolve.
• Incorporates feedback from supervisors and team members.

Integrity and Trust

• Knowledge of HIPAA, confidentiality, and privacy standards in healthcare and school‑adjacent environments.
• Awareness of ethical boundaries in non‑clinical support roles.
• Escalates concerns appropriately and transparently.

Education & Experience

Minimum Qualifications

• Bachelor’s degree in behavioral health–related, social services, education, public health, psychology, human services, or a related field, or equivalent relevant experience.
• Minimum of 3 years of applicable experience in healthcare support, behavioral health services, patient navigation, care coordination, school‑based programming, or community‑based services.

Proficiency in electronic systems including but not limited to Google Suite, Trayt, Athena or Epic, Calendly.

• For classified jobs, include whether relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bilingual (English/Spanish) proficiency.

Experience supporting healthcare payer or provider operational workflows, such as provider order entry, referral processing, eligibility verification, or visit preparation.

Prior experience working in a school‑based or educational environment, including coordination with educators, administrators, or campus support staff.

Working knowledge of medical and behavioral health terminology; familiarity with medical coding concepts or encounter documentation processes preferred.

Experience navigating inter‑organizational coordination, such as collaboration between healthcare systems, schools, or community partners.

Licenses, Registrations or Certifications

Required

None

Preferred

• Certified Community Health Worker (CCHW)
• Behavioral Health Navigator or Care Coordination certification
• CPR/BLS (if patient-facing duties require)

Salary Range

$44,622 + depending on qualifications

Working Environment/Equipment

• Standard office equipment
• Repetitive use of a keyboard.
• Use of manual dexterity.
• Occasional weekend, overtime and evening work to meet deadlines.

May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs.

If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application.

The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement