Evening Relief Counselor, Men's Inn
Listed compensation
$21.4-$30/hr
The week · per this posting
Ask the employer about the work setting, weekend coverage, nights and shift pattern and time off.
Job Description
- Shift Supervisor, Men’s Inn
- DEPARTMENT: Operations
- LOCATION: 444 Harrison Ave – Boston, MA
SCHEDULE: On Call as Needed, 2:45pm-11:15pm., Essential position during weather and other emergencies.
Job Description
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.
The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.
The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements
QUALIFICATIONS:
Education/Training
High School diploma or GED
Knowledge/Experience
Minimum of one (1) year of experience in the Human Services field
Preferred
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Administering Narcan and in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
Requirements
QUALIFICATIONS:
Education/Training
Required
High School diploma or GED
Knowledge/Experience
Required
Minimum of one (1) year of experience in the Human Services field
Preferred
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Administering Narcan and in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
Key Responsibilities
The Guest Services Specialist provides direct care to shelter guests and assists them in connecting with housing, substance abuse, and mental health resources. They are also responsible for maintaining a safe environment, documenting reports, and entering data into the HMIS system.
Key Skills
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Evening Relief Counselor, Men's Inn at Pine Street INN a 6.4 out of 10 for work-life balance — classified as good. This places the position in the top 25% in Substance Use Disorder Counseling — ranked against 58 active Substance Use Disorder Counseling listings on WeekdayDoc. Contributing factors include no on-call duties.
Substance Use Disorder Counseling — Counselor Career Context
Of the 40 active Counselor listings this role was benchmarked against, 8% are remote, 23% have no call, 90% require no weekends.
Counselor pay on WeekdayDoc is up 3.6% vs. the prior quarter (through Sep 2026).
The cost-of-living index for Massachusetts is 105.8 (US average = 100; BEA Regional Price Parities (2024)), so the posted ~$53k midpoint carries the purchasing power of roughly $51k in an average-cost state. 63.2% of Massachusetts clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
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Listing-based score, 0–10, across 58 comparable listings. Shaded area = the share scoring below this one.
- No call
- On-site
Living in Boston
- Typical 3-bedroom home value
- $813k
- Typical market rent
- $3,338/mo
- Residents’ average commute
- 30 min
- Metro price indexU.S. average = 100
- 108.3
- State income tax
- Up to 5%
Sources & methodology
Sources: Zillow home values (Aug 2026), Zillow market rents (Aug 2026), U.S. Census ACS 2024 five-year.
BEA 2024 · Boston-Cambridge-Newton, MA-NH metro prices. Housing figures are city-level.
City-level figures. Not a cost-of-living guarantee.