Behavioral Health Technician - TMS

Description

Job Description

• Job Title: Behavioral Health Technician
• Department: Mental Health Clinic
• Reports To: Director of Mental Health
• Location: Roseville (possible travel to other locations in the metro)
• Classification: Full-Time, Non-Exempt (Benefit Eligible)
• Schedule: 40 hours/week; clinic hours

Core Values

Our core values shape the culture of Progress Valley and define what we expect from ourselves as colleagues, leaders, and caregivers. These values guide how we serve clients, collaborate with one another, and carry out our responsibilities each day.

Service

We serve all people with compassion, dignity, and respect.

Respects and values each person's background, beliefs, and experiences; demonstrates person-centered care; advocates appropriately for those we serve.

Integrity

We do what is right, take responsibility for our actions, and act ethically.

Acts honestly and ethically; owns mistakes with transparency; aligns words, decisions, and actions.

Awareness

We show self-awareness and empathy in our interactions.

Regulates emotions; listens to understand; communicates clearly, respectfully, and constructively.

Ownership

• We take responsibility for our work, our decisions, and our impact.
• Follows through on commitments; takes accountability for outcomes; invests in solutions, not problems.
• Resilience
• We remain steady, adaptable, and grounded.
• Navigates challenges with positivity; embraces change; remains effective through adversity.

Growth

We prioritize growth in ourselves, our work, and our mission.

Seeks feedback; advances professional skills; contributes to improving and expanding services.

Position Summary

The Behavioral Health Technician provides direct support for Transcranial Magnetic Stimulation (TMS) services within the mental health clinic. This role is responsible for administering TMS treatments under the direction of a licensed provider, monitoring patient response, and ensuring a safe, supportive, and professional clinical environment.

Essential Responsibilities

Service

• Demonstrates compassion, dignity, and respect in all client and visitor interactions.
• Administer TMS treatments according to established protocols under provider supervision.
• Explain procedures and ensure client comfort.
• Provide person-centered care and build rapport.

Provide front desk support during downtime, including answering phones, scheduling appointments, and assisting with client inquiries.

• Greet and check in clients in a welcoming and professional manner.
• Assist with patient flow and coordination across the clinic.
• Provide transportation for clients as assigned and in accordance with policy.
• Assist clients with scheduling and follow-up coordination.

Integrity

• Upholds ethical conduct, confidentiality, and compliance with policies and regulations.
• Maintain accurate and timely documentation.
• Follow all procedures and confidentiality standards.
• Adhere strictly to treatment protocols.

Awareness

• Communicates effectively and demonstrates empathy in all interactions with clients and staff.
• Monitor patients for symptoms or adverse reactions.
• Communicate with providers regarding patient status.
• Demonstrate attentiveness and responsiveness.

Ownership

• Takes responsibility for facility operations, documentation, and program consistency.
• Manage daily schedules and clinic workflow.
• Ensure proper setup and care of equipment.
• Support overall clinic operations.
• Support clinic operations during downtime, including administrative and organizational tasks.
• Assist with light cleaning and maintenance of treatment areas.
• Ensure readiness of treatment rooms and equipment between appointments.

Resilience

• Navigates challenges with professionalism, maintaining safety and stability for clients and staff.
• Respond appropriately to emergencies.
• Maintain professionalism in a fast-paced setting.
• Adapt to changing needs.

Growth

• Engages in continuous learning and contributes to a positive, evolving work environment.
• Participate in training.
• Support development of TMS services.
• Contribute to improvement efforts.

Other Responsibilities

Perform other tasks and duties as assigned by supervisor or management.

Requirements

Qualifications

• Healthcare or patient-facing experience preferred.
• 2+ years of experience preferred.
• Basic Life Support (BLS) certification or ability to obtain.
• Valid driver’s license and acceptable driving record.
• Ability to operate equipment.
• Strong communication and organizational skills.
• Ability to pass a DHS background study

Work Environment & Schedule

Full-time position requiring flexibility within clinic hours. Work is performed in an outpatient setting and includes physical activity and coordination with clinical staff.

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of responsibility. Other tasks may be assigned from time to time by the supervisor. All job descriptions are subject to periodic review, and any changes will be communicated to both the employee and supervisor.

Progress Valley, Inc. is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive environment for all employees and applicants.