Physician Liaison Representative

The Physician Liaison represents Southern California Orthopedic Institute (SCOI) in the local medical and business community. This full-time position builds and maintains relationships with referring providers, helps their teams understand SCOI physicians and services, and identifies ways to improve the referral experience and support referral growth. The liaison works closely with SCOI leadership and operational teams to follow up on feedback and address referral barriers.

Essential Responsibilities

• Visit referring physician offices, urgent care centers, and occupational medicine clinics in person throughout the workweek to build and maintain relationships.
• Provide referring offices with accurate information about SCOI physicians, specialties, services, scheduling processes, and patient access.
• Maintain regular contact with referral sources, learn their needs, and identify opportunities to improve service and strengthen referral relationships.
• Gather and communicate feedback, referral trends, service concerns, and growth opportunities to SCOI leadership.
• Coordinate with scheduling and other internal teams to address referral or patient access issues, escalating concerns when appropriate.
• Document outreach visits, follow-up needs, and relationship activity in accordance with department practices.
• Support community outreach, events, and sponsorship activities as needed, including occasional evenings or weekends.
• Represent SCOI professionally and accurately in every interaction with providers, office staff, and community partners.

Qualifications

• Experience in healthcare, customer service, provider relations, outreach, or a related field.
• Strong interpersonal, verbal communication, and relationship-building skills.
• Ability to learn and explain SCOI physicians, specialties, services, and referral processes; existing SCOI knowledge is a plus.
• Good organization, follow-through, and time management skills; ability to work independently and coordinate with multiple teams.
• Professional judgment and discretion when handling referral concerns and patient-related information.
• High school diploma or equivalent/GED. Bachelor's degree in business, healthcare, or marketing preferred.
• Must have valid state issued drivers license.

Schedule and Travel

Full-time schedule with regular local travel for in-person visits throughout the workweek. Reliable transportation and flexibility to attend occasional evening or weekend community events are required.