Case Manager Behavioral Health-Longwood-Orlando Health Physician Associates

Position Summary

Orlando Health Physician Associates

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry.

Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services.

With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

The Case Manager interacts directly with adult and adolescent patient/family to address issues/concerns of a clinical nature (medical necessity, mental wellness, linking patient care, etc.) as appropriate to facilitate efficient movement through the continuum of care.

• The location is 55 East State Road 434, Longwood
• Must be willing to travel 5% of the time. (potential hybrid schedule)
• The hours are Monday - Friday, 8am-4:30pm
• Bilingual candidates preferred (English and Spanish speaking)

Responsibilities

Initially and concurrently assesses all adult and adolescent clients within assigned population to include but not limited to: diagnosis/medical history; current treatments/therapies; age; payment source; criteria compliance; resources; support systems; anticipated needs; appropriate level of service; special/personal needs; and any other relevant information.

Obtains referrals from Behavioral Health specialty medical and mental health providers and other referral sources to assess adult and adolescent client needs.

• Acts as an advocate for patient’s health care needs.
• Provides outreach and education at health fairs and other community events
• Facilitates family meetings to discuss lab results, provider recommendations, and plan of care with client’s care team.
• Maintains records and documentation of work performed in an organized and easily retrievable fashion
• Maintains positive relationships with supervisor, peers, collaborative team, families, and community contacts.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.
• Completes orientation and department specific competencies.

Qualifications

Bachelor’s degree in psychology, social work, or healthcare related field.

One (1) year experience in case management or related patient care support role working in community agency, out-patient facility, or hospital setting.

Valid Florida driver’s license with no more than six (6) points, at least 21 years of age, and must be insurable under the Orlando Health insurance carrier’s requirements and standards.