Lead Staff Nurse, Triage

• Could you be our next Lead TeleCare RN at Main Line Health?
• Position: Lead Primary Care TeleCare RN
• Shift: Full-time (8 hours days) Monday through Friday

This position is remote; however, the Lead RN must live within two hours of a Main Line Health location.

Why work as a Lead Primary Care TeleCare RN?

• Make an Impact! As the Lead TeleCare RN, you will provide clinical leadership for a remote nursing team that supports patients and Primary Care practices across Main Line HealthCare. In addition to completing telephonic assessments and evaluating patient-reported signs and symptoms, you will serve as a clinical resource for complex triage situations, promote consistent use of evidence-based protocols, and help ensure patients receive safe, timely, and appropriate guidance.
• Lead and Support the Team! Provide day-to-day clinical guidance, coaching, and workflow support to TeleCare RNs. Partner with leadership to support onboarding, competency development, performance improvement, appropriate escalation, and adherence to clinical standards, policies, and service expectations.
• Coordinate Exceptional Care! Collaborate with providers, practice teams, and other members of the patient’s health care team to promote continuity of care. Help prioritize patient needs, support timely follow-up, identify barriers to care, and ensure clear, accurate documentation and communication across the care continuum.
• Advance Quality and Service! Monitor trends in call volume, workflow, patient concerns, and clinical escalations. Contribute to quality initiatives, standard work, and process improvements that strengthen patient safety, access, efficiency, and the overall patient experience.
• Develop and Grow Your Career! Invest in your professional development by pursuing certifications or advanced degrees through our Tuition Reimbursement program. This position is eligible for up to $6,000 per year based on full- or part-time status.
• Get Involved! Participate in hospital- and system-wide nursing committees, unit councils, evidence-based practice projects, staff precepting, and the Clinical Ladder program.
• Join the Team! Like our patients, the Main Line Health family encompasses a wide range of backgrounds and abilities. Each employee, physician, and volunteer brings distinctive talents while sharing a common purpose: providing superior service and care.
• Position-Specific Benefits Include: You may be eligible for up to 160 hours of paid time off per year based on full- or part-time status. We also offer employee discounts on a variety of activities, services, and vendors, and employee parking is always free!

Experience

1. Minimum of 3 to 5 years of Cardiology clinical experience required Call Center or outpatient nursing experienced strongly preferred. Supervisory experience preferred. At least 1 year of telephone triage experience is strongly preferred.

3. Prior charge, lead, preceptor, or other clinical leadership experience is strongly preferred.

4. Demonstrated ability to guide clinical decision-making, manage competing priorities, communicate effectively, and support team performance in a remote environment is preferred. Excellent organizational skills required. Strong working knowledge EXCEL, PowerPoint, and Microsoft Office required as well as other reporting tools. Working knowledge of managed care required.

Education

1. BSN required.

Licensure/Certifications

1. Current Pennsylvania RN license or a multistate license verified in an approved state through the Nurse Licensure Compact is required.

2. Current provider BLS certification through the American Heart Association or American Red Cross is required.