Behavioral Health Manager- Monticello Admin

Behavioral Health Manager

Department: Behavioral Health Reports To: Behavioral Health Director

Position is 75% Clinical, 25% Administrative Amount of Travel Required: up to 50%

Job Status: Full Time Positions Supervised: Behavioral Health Case Managers

FLSA Status: Non-Exempt

Grade/Level

Work Schedule: 8 a. m. to 5:30 p. m. Monday- Thursday.

8 a. m. to 12:00 p. m. on Friday.

8:00 a. m. to 4:30 p. m. (UAM Clinic and other school-based clinics)

However, adjustments in schedule or additional hours may be required to complete duties. Schedule may differ based on clinic location and patient need.

Position Summary

The Behavioral Health Manager reports to the Behavioral Health Director and is responsible for the direct supervision and support of the Behavioral Health Case Management team.

This role ensures efficient and timely case management services, oversees operational workflows, and promotes high standards of care coordination and documentation.

The Manager plays a critical leadership role in staff development, program integration, and community engagement while supporting the overall mission and goals of the Behavioral Health department.

The Behavioral Health Manager is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

Responsibilities

Include But Not Limited To

• Responsible for administrative tasks such as hiring new behavioral health case managers, coordinating work schedules, evaluating staff performance, and assisting with staff training.
• Ensure staff adherence to policies, procedures, and compliance standards.
• Oversee behavioral health case management caseload assignments to ensure equitable distribution and manageable workloads.
• Monitor discharge planning and documentation from a behavioral health case manager perspective to ensure continuity of care.
• Monitor timeliness of working patient referrals and addressing telephone encounters.
• Track and analyze patient no-show rates and scheduling issues; identify opportunities to improve appointment compliance and maximize patient engagement.
• Support outreach efforts, community relations, and public relations activities to promote the Behavioral Health program.
• Assist with grant proposal writing, implementation, tracking, and reporting of grant funded activities and requirements.
• Clerical and administrative tasks related to patient care such as scheduling appointments, reminder calls, outreach letters, coordinating integrated, behavioral health and medical appointments, updating patient contact information etc. and prior authorizations if indicated.
• Provide education to patients about MHS services as needed.
• Assist with care coordination (connecting patients with needed resources, referrals to other agencies as needed, obtaining ROI’s as needed etc).
• Complete screeners to determine patient and family needs and develop plans to meet identified needs. Enter screeners in visit note/smart forms.
• Assist providers with patient care by making follow-up calls to assist with patient adherence to treatment plan goals.
• Assist with coordination of Integrated Care services by monitoring and working with various disciplines on the unified treatment plans.
• Assist Behavioral Health Consultant’s with patient care by monitoring, updating and tracking identified treatment goals.
• Participate in Quality Improvement, Quality Assurance activities as appropriate for departmental tracking.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Participates in all Risk Management activities as assigned.
• Other duties as assigned

Physical Demands

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Color)

Sense of Sound (telephone and verbal conversations)

Sense of Touch

Qualifications

• Bachelor’s degree in social work, Psychology, Counseling, or related field.
• Minimum 3 years of experience in behavioral health or social service case management.
• Strong knowledge of behavioral health documentation, workflows, and integrated care practices.
• Excellent organizational, interpersonal, and communication skills
• Excellent professional customer service skills required
• Working knowledge of relevant software, such as MS Office products and eClinical
• Experience in linking patients with various community resources and patient enabling services

• Master’s degree in social work, Counseling, or a related behavioral health field preferred
• Experience in grant management preferred
• Experience with FQHC or school-based behavioral health preferred
• REPORTING RELATIONSHIPS:

Reports directly to the Behavioral Health Director

Evaluation

Annual evaluation performed by Behavioral Health Director.

STATUS: This is a FLSA Non-Exempt position.

This is an OSHA low risk position.

This is an ADA negotiable position.

Disclaimer

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.