Phone Counselor
Listed compensation
$19.5-$23.5/hr
The week · per this posting · Monday – Friday
Ask the employer about the work setting, call expectations, nights and shift pattern and time off.
Job Description
Who We Are
Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services.
We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community.
The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.
What We’re Looking For
Santé is seeking a Full-time Phone Counselor (in office) Monday to Friday, 4pm-12am to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.
What You’ll Do
- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
- Communicate with clients through live chat, and making follow up calls to substance abuse clients.
- Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
- Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
- Complete documentation in an accurate and thorough manner
- Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
- Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information
What We Require
- Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience
What You’ll Get
- Hourly Range $19.50 - 23.50
- Opportunities for career growth, training and professional development.
- Smart, passionate, and engaged coworkers.
We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.
Disclaimers
The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.
The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. www1.eeoc.gov
Key Responsibilities
The Phone Counselor will triage at-risk clients in urgent or crisis situations via telephone or chat, evaluating needs, assessing risks, providing goal-directed counseling, and supporting clients through the crisis response system until discharge. Key duties include conducting lethality assessments, dispatching appropriate resources, deescalating crises, developing crisis plans, and completing thorough documentation.
Requirements
Candidates must possess either a Bachelor's Degree in Counseling, Social Work, or a related field, or a minimum of five years of crisis experience. The role requires the ability to handle urgent client situations, perform detailed assessments, and adhere strictly to all confidentiality laws and regulations.
Qualifications
- Education
- Bachelor degree
- Experience
- 5+ years of experience
Key Skills
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Phone Counselor at Confidential Employer a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all Crisis Counseling counselor listings evaluated on our platform. Contributing factors include no weekend requirements.
Crisis Counseling — Counselor Career Context
Of the 50 active Crisis Counseling listings this role was benchmarked against, 60% are remote, 30% have no call, 58% require no weekends.
The cost-of-living index for Maryland is 105.0 (US average = 100; BEA Regional Price Parities (2024)), so the posted ~$45k midpoint carries the purchasing power of roughly $43k in an average-cost state. 62.9% of Maryland clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
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