Phone Counselor

1 month ago
United States$23.5/hrFull TimeGeneral Medicine
✓ No Call✓ No Weekends

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Job Description

About the Role

Join Unknown as a Phone Counselor in United States. Who We Are: Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services.

Key Responsibilities

  • Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
  • Communicate with clients through live chat, and making follow up calls to substance abuse clients.
  • Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
  • Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms

Requirements

  • time Phone Counselor (in office) Monday to Friday, 4pm
  • 12am to join our team in Easton, Maryland. As a Phone Counselor, you will triage at
  • risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal
  • directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge. What You’ll Do:

Benefits & Compensation

  • Hourly rate: $23.5/hr.

Work Schedule

  • Full-time position.
  • No explicit call, weekend, or night shift information provided.

Apply to join Unknown as a Phone Counselor.

Key Skills

TriageRisk AssessmentCrisis InterventionGoal-Directed CounselingCrisis PlanningLethality AssessmentResource DispatchLive Chat CommunicationFollow Up CallsDeescalationSafety AssessmentDocumentationClient EducationConfidentiality Adherence
HealthcareSocial ServicesCustomer Service & Supportvia Adp

Position Insights

Work-Life Balance Analysis

WeekdayDoc's proprietary algorithm rates Phone Counselor at Confidential Employer a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all General Medicine physician listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements.

This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.

General Medicine — Physician Career Context

This General Medicine position at Confidential Employer is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Compensation Analysis

This position also offers production-based compensation: $24 per hourly. Production bonuses can significantly increase total earnings above the stated base salary range.

Location & Logistics

This position is based in United States.

Why This Position Stands Out

  • No on-call requirements — clinicians are completely off-duty after hours
  • No weekend shifts — preserving personal and family time
  • Transparent compensation ($0k–$0k)

Skills, Responsibilities & Benefits

Key skills and qualifications: Triage, Risk Assessment, Crisis Intervention, Goal-Directed Counseling, Crisis Planning, Lethality Assessment, Resource Dispatch, Live Chat Communication. Candidates with experience in these areas may be especially well-suited for this General Medicine role.

Core responsibilities: The Phone Counselor will triage at-risk clients in urgent or crisis situations via telephone or chat, evaluating needs, assessing risks, providing goal-directed counseling, and supporting clients through the crisis response system until discharge. Key duties include conducting lethality assessments,...

Benefits package: Opportunities For Career Growth, Training, Professional Development. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more General Medicine physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.

Confidential Employer logo

About Confidential Employer

Mental Health Care
Silver Spring, MD
5-10

Benefits & Perks

Opportunities For Career Growth
Training
Professional Development
6.0

Work-Life Balance Score

Top 50%

Protective Factors (2)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

No weekends (57% ↓ work-life conflict)

Interpretation: Position shows moderate burnout protection with 2 validated protective factors.

Job Details

Employment Type

Full Time

Posted

1mo ago