Behavioral Health Case Manager: Hrly FT

$7,500 RETENTION BONUS

We Have Full-Time and Part-Time Positions Available

Position Highlights

• Retention Bonus: $7,500
• Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
• Stability: Serving Erie and surrounding counties since 1876.
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.

About Firelands Health

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”.

We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, Seneca, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve.

Enthusiasm: We will work passionately to make a difference.

What You Will Do

• Under the supervision of the Program Coordinator, provides community-based services to youth and adults with mental health and substance use disorders.
• Provides the scope of mental health and substance use related case management services including, but not limited to: ongoing assessment of needs; skills to facilitate personal independence and daily living skills; coordination of the ITP including services identified within, linkage with natural support and formal community support service/systems; symptom monitoring; advocacy and outreach; interventions for symptom management; activities to report recovery including integration with self-help programs, etc.
• Provides crisis support and stabilization activities including de-escalating persons in crisis, assisting therapists with facilitating hospitalizations for clients when indicated, actively assisting with safety planning, and coordinating with treatment team and afterhours services as need.
• Provides Day Treatment services to adults as assigned by Program Coordinator.
• The scope and volume of duties as well as target populations served will vary based upon site/department needs and will be assigned by respective Program Coordinator.
• Renders all services within department guidelines and in compliance with rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF.
• Demonstrates a commitment to the provision of quality care through engagement in professional growth and agency-sponsored learning opportunities; utilizes best practices as appropriate to the conditions being treated; and provides all services in a manner that instills hope and meets patients where they are at in terms of their readiness for change. Uses best practices for patient engagement and retention throughout the episode of care.
• Performs tasks that provide for patients’ safety including ongoing screening and documentation of risk factors; develops safety plans and crisis management plans when indicated; and coordinates with other members of the treatment team and supervisor as needed to promote patient care. Understands the role of accurate and timely clinical documentation in relation to quality care and patient safety.
• Promotes patient recovery through active and collaborative patient involvement in initial and ongoing treatment planning. Fosters recovery and independence by identifying and
• incorporating patients’ strengths and abilities into the treatment process.

Involves natural support persons, self-help resources, and other community integration activities as critical components to long-term recovery.

• Provides assertive outreach when clients are not engaging into treatment services. Extensive efforts are made to outreach clients who are identified to be at-risk if not involved in treatment services.
• Understands the role of Patient Care Standards (PCS) as a measure of our commitment to serving those in need and ensuring that access to care is provided. Ensures PCS standards are met and actively utilizes and responds to strategies provided through supervision when there are challenges in meeting these standards.
• Performs tasks necessary to support revenue including timely and accurate documentation within departmental guidelines; and maintaining current treatment plans. Performs tasks related to grants or other special projects as assigned.
• Is able to effectively and efficiently utilize EMR and video-conferencing software. Utilizes work email on a daily basis keeping current with FRMC and departmental communications. For new hires, these skills are in place by the end of the probationary period. Ensures all electronic forms of communication, that include PHI, are compliant with HIPAA and 42 CFR laws regarding confidentiality.
• Positively contributes to patient, referral sources, and employee satisfaction. Is a team player who is flexible, willing to assist team members, and positively influences team morale. Actively participates in and follows through with strategic planning, performance improvement and quality initiatives.
• Regularly demonstrates the ability to all behavioral health patients of all ages and of all cultural backgrounds in the routine performance of duties.

What You Will Need

• Bachelor degree in psychology, social work, or related field required.

Experience working with persons with mental health or substance use problems preferred.

• Heart Saver, Aegis Crisis Prevention, and First Aid certification within 6 months of hire.
• Ability to effectively understand and communicate in both written and oral form. Sensitive to the cultural needs of the individual and/or family served.
• Punctual attendance at assigned work location is required.
• Ability to be mobile and possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
• Successful completion of a 180-day probationary period.