Physician Referral Liaison-Part-Time

• Join our team of Life Changers!
• UPMC is hiring a Part-Time, Physician Referral Liaison to support the offices in York and Hanover.
• Ideal candidate would have previous experience with relationship or sales within a healthcare environment.
• Schedule: Flexible hours during business day of 8:30am-5:00pm may include an occasional weekend or evening
• Will be required to work 16 hours each week.

This is a hybrid position that requires 8 hours each week to be worked in-office. Additional hours will be worked remotely.

Manager will discuss schedule and travel more during interview.

Responsibilities

Serve as ombudsman to identify and resolve issues related to relationships, referrals or other operational matters and refer issues to the appropriate leader.

• Track and follow up on issues.
• Develop and coordinate all referral source direct marketing and sales activity for UPMC Central PA.
• Produce monthly activity reports on visits; identify opportunities and issues; track progress and resolution.
• Meet regularly with referral sources to educate them on the services available through UPMC Central PA
• Facilitate educational programs for referral sources on specific topics and ensure that clients and referral sources have adequate marketing information and literature.
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.
• Commit to high quality, safe work; encourage others to have similar standards.
• Collect and analyze trend data from financial, business planning and other sources in collaboration with director to target opportunities to grow strategic volume or address issues.
• Promote the organization through education to hospitals, physician, office managers and other customers.
• Work closely with leaders and medical directors to manage accounts and to ensure customer satisfaction.
• Provide market intelligence to service lines.
• Develop and maintain referral information through the use of Data Warehouse and other available billing data.
• Monitor the healthcare environment for trends and opportunities for UPMC Central PA.
• Research and make recommendations for new program development.

Bachelors Required Bachelors in business or healthcare field is preferred.

Three years physician outreach and/or customer service experience working for a healthcare, pharmaceutical, medical device or related business required.

Licensure, Certifications, and Clearances

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran