Clinical Practice Supervisor-Lake Nona-Pediatrics-Orlando Health Physician Associates

Position Summary

Orlando Health Physician Associates

One of the largest primary care provider (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry.

Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services.

With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

The Clinical Supervisor has operational and clinical supervisory responsibility and is responsible for overseeing the daily operations of the clinical staff within the department.

The location is 11739 Narcoossee Road, Suite 300, Orlando, FL 32832

The hours are Monday - Friday, 8am-5pm

Responsibilities

Essential Functions

The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling and business-related reporting and functions.

• Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members.
• Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager.
• Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
• Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
• Schedule’s staffing to meet changing workload needs.
• Identifies training needs for team members and facilitates development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs.

• Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department.

• Able to analyze medical records and documentation and identify problem areas.
• Able to collaborate effectively with physicians and administrative staff.
• Assist physician(s) with creation of strategies for efficiency and growth of the practice.
• Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.

• Proficient in word processing, spreadsheet development, and presentation skills required.
• Strong interpersonal, customer service, and supervisory skills required.
• Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Educates and supervises clinical and non-clinical staff.
• Provides necessary documentation relating to policies and procedures.
• Maintains confidentiality of data and information.
• Functions as a member of the medial office management team.
• Knowledge of medical practice protocols and standards.
• Skilled in documentation of patient care including reviewing for accuracy and completeness.
• Other clinical tasks/duties as needed.

Qualifications

Education/Training

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school required or above.

Licensure/Training

Maintains current BLS Healthcare Provider Certification – and maintains current certification by one of the following agencies:

• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT)
• Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (ncctinc.com

Experience

Two (2) years of related experience required.