Behavioral Health Navigator, Rapid Engagement

Behavioral Health Navigator

Salary

• High School or GED + 5 years’ experience: $23.00/hour + every other Friday off paid
• Bachelor’s Degree: $25.00/hour + every other Friday off paid
• Salary is based on education, experience, and licensure or certification

Schedule: Full-Time | Every other Friday off (paid wellness day) | Monday-Friday 8 am-5 pm

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care – regardless of the position they hold.

Why You’ll Love Working Here

• Collaborative mission-driven work environment
• Every other Friday off – paid wellness days
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC

At Heritage, we believe in taking care of our staff’s needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

Your Role

The Behavioral Health Service Navigator will serve as a primary point of contact for clients requiring low-intensity, office-based case management services including but not limited to, walk-in care coordination and support to ensure timely access to resources and follow-up care.

This role involves engaging clients to assess needs, referral and linkage and provide ongoing support for both short- and long-term needs.

The navigator will maintain a caseload of clients, coordinate care with internal and external resources, and ensure that clients have access to appropriate behavioral health and community resources.

Core Responsibilities

• Conduct intake needs assessments and ongoing evaluations to identify client needs, strengths, and goals.
• Implement, and monitor individualized service plans in collaboration with clients.
• Maintain an active caseload of clients, ensuring timely follow-up and documentation of services.
• Provide guidance, support, and advocacy for clients to access community resources, healthcare, and social services.
• Monitor client progress and adjust service plans as needed to meet evolving needs.
• Facilitate referrals to internal programs and external community resources.
• Participate in team meetings, case conferences, and professional development opportunities.
• Provide short-term or ongoing on-site support to clients based on individualized needs and goals.
• Conduct proactive follow-up with clients to monitor progress, identify barriers to care, and provide ongoing support.
• Completion of all documentation and tracking in a timely manner
• Provide other duties as assigned, required or specifically negotiated with supervisor

Knowledge, Skills, and Abilities

• Knowledge of behavioral health systems, community resources, and case management principles.
• Strong interpersonal and communication skills, including the ability to engage and motivate clients.
• Ability to develop individualized service plans and track client progress.
• Proficiency in maintaining accurate client records and documentation.
• Strong organizational skills and ability to manage a caseload effectively.
• Ability to work independently while collaborating with a multidisciplinary team.
• Crisis intervention skills and knowledge of best practices in client-centered behavioral health care.
• Ability to lift 10 pounds

Qualifications

• High School Diploma or equivalent plus 5 years of supervised mental health or social service experience
• Bachelor’s degree in social work, psychology, education, or human service field preferred
• Minimum of 21 years of age
• A valid driver’s license, reliable means of transportation, and proof of automobile insurance.

Heritage Also Offers the Following with This Position

• Generous Time Off: Vacation, sick, personal, and holiday leave
• Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement
• Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
• Retirement: 401k and Roth
• Professional Growth: Tuition assistance and continuing education opportunities
• Loan Forgiveness: Eligible through the National Health Service Corp

Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!