Clinical Director, Crisis Services (LCSW, LCPC, LMFT)

Clinical Director, Crisis Services (LCSW, LCPC, LMFT)

Heritage Behavioral Health Center | Decatur, IL | Full-Time

$75,000 – $90,000/year depending on education, experience, and licensure

$5,000 sign-on bonus

• Every other Friday off
• Paid clinical supervision
• NHSC loan forgiveness eligible

Are you a clinical leader who believes that how someone is met in a moment of crisis matters as much as the help itself? Heritage Behavioral Health Center is looking for you.

About Heritage

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive, high-quality behavioral health services across Macon and DeWitt counties. We believe every person on our team, regardless of role, shapes the quality of care our clients receive. We take care of our staff so they can focus on taking care of the people we serve.

About the Role

Timely crisis care is one of the biggest needs in behavioral health, and Heritage is investing in a full continuum of community-based crisis response.

As Clinical Director of Crisis Services, you'll lead the program managers behind the services people turn to at their most vulnerable moments, for youth, adults, and families alike. You'll work closely with our Senior Clinical Director, who sets strategy, while you turn that vision into day-to-day reality. This is a chance to build something, not just maintain it.

Team size: Lead 4–5 program managers and approximately 60 staff.

Programs You'll Lead

• Mobile Crisis Response Teams – Youth: Crisis teams that meet children, adolescents, and their families in homes, schools, and the community.
• Mobile Crisis Response Teams – Adult: Crisis teams that bring compassionate, clinically informed care to adults wherever a crisis happens.
• Crisis Call Center: 24/7 telephone and video crisis assessment, counseling, and dispatch, and the hub connecting people to the rest of our system.
• Behavioral Health Urgent Care + Crisis Observation: A timely, low-barrier pathway for behavioral health needs, with short-term crisis observation and stabilization for people who need more time and support before returning home.

Why You'll Love Working Here

• $5,000 sign-on bonus (one-year commitment)
• Every other Friday off as a paid wellness day, including for leadership
• Paid clinical supervision, including supervision toward your LCSW or LCPC
• Competitive salary aligned with state and national benchmarks
• Loan forgiveness eligibility through the National Health Service Corps (NHSC)
• Generous time off: vacation, sick, personal, and holiday leave
• Health, dental, and vision insurance with substantial agency contributions
• 401(k) and Roth retirement options
• Tuition assistance and continuing education support
• Flexible Spending Accounts (healthcare and dependent care)
• Employee Assistance Program (EAP) and fitness reimbursement
• Additional life insurance options
• A collaborative, mission-driven team where every role impacts client care

Why Decatur

Decatur offers a lower cost of living than Chicago or St. Louis, so your salary goes further. It's an easy commute from Springfield, Champaign, and Bloomington, and a smaller system means your leadership will make a visible, lasting difference in the community.

Core Responsibilities

Leadership & Supervision

• Provide direct clinical and administrative supervision to program managers across all crisis programs
• Lead individual and group supervision using reflective practice, case consultation, and performance data
• Be present in the programs: learn each role, coach in real time, and model the practices you expect
• Partner with managers on staff development, training, recruitment, and retention

Program Quality & Operations

• Build and refine systems for clinical case reviews, documentation standards, data tracking, and new program launches
• Monitor performance against CCBHC and contract measures, and lead improvement plans when needed
• Ensure compliance with Illinois rules, CCBHC requirements, and funder standards
• Ensure programs are staffed appropriately and operationally sound around the clock

Collaboration & Growth

• Keep the Senior Clinical Director informed on performance, challenges, and opportunities
• Work with internal partners in finance, HR, and quality
• Represent Heritage with community partners, schools, hospitals, law enforcement, and funders
• Identify gaps in crisis capacity and bring forward creative, sustainable solutions

Clinical Focus Areas

• Crisis Intervention and De-escalation
• Youth and Family Crisis Response
• Community-Based Mobile Response
• Trauma-Informed Care
• Barrier-Free Access
• CCBHC Standards and Quality Measures

What Success Looks Like

• You believe community-based crisis response is not a backup plan; it's often the best plan.
• You see warmth, dignity, and calm attentiveness as clinical tools, and you coach staff to deliver them in every interaction.
• You lead by doing, and you earn credibility through presence and follow-through.
• You bring fresh ideas to persistent challenges, from staffing models to the client experience.
• You're organized and data-savvy, and you consistently meet funder and CCBHC expectations.
• You build strong partnerships, both inside Heritage and across the community.

Qualifications

Required

• Master's degree in Social Work, Psychology, Counseling, or a related field
• Clinical leadership experience in a behavioral health setting
• Valid driver's license, reliable transportation, and proof of current automobile insurance
• Ability to manage multiple programs and priorities at once

Preferred

• Current licensure as an LCSW, LCPC, or LMFT
• Experience as a clinical director or program manager in crisis services or a CCBHC
• Experience supervising clinical staff or program managers
• Knowledge of, or willingness to learn, Illinois Rule 132/140, SUPR 2060/2090, and CCBHC service standards (regulatory training is included in onboarding)

License-eligible? If you hold an LSW or LPC, we'll provide paid clinical supervision toward your LCSW or LCPC.

Ready to help build a crisis system where every person is met with calm, skilled, compassionate care? Apply today.

Heritage Behavioral Health Center is an equal opportunity employer.