CLINICAL BEHAVIORAL HEALTH COORDINATOR

Job Posting Title

Clinical Behavioral Health Coordinator

Job Description

The Clinical Behavioral Health Coordinator is responsible for coordinating behavioral health services, supporting treatment planning, monitoring quality outcomes, and overseeing the supervision of Care Coordinators and Resource Coordinators. This position serves as a central point of communication between participants, behavioral health providers, community partners, and internal program staff to ensure coordinated, person-centered, and effective care.

The Clinical Behavioral Health Coordinator promotes high-quality service delivery through clinical oversight, treatment plan development, care coordination, staff supervision, regulatory compliance, and continuous quality improvement activities. Working collaboratively across multiple service settings, this role helps ensure positive treatment outcomes and supports the organization's mission of providing comprehensive behavioral health services.

Responsibilities of the Job and Essential Elements

Program Coordination & Care Management

• Coordinates care activities among participants, providers, support teams, and community resources.
• Facilitates communication between behavioral health providers, community partners, and internal program teams.
• Promotes integrated, person-centered service delivery across multiple service settings.
• Supports participants in accessing appropriate behavioral health, medical, social, and community-based services.
• Develops and maintains collaborative partnerships with external providers and community agencies.
• Participates in care coordination activities to improve treatment outcomes and continuity of care.
• Conducts routine reviews of participant services to ensure alignment with treatment goals.
• Assists with identifying barriers to care and implementing solutions to improve participant outcomes.

Program Development & Monitoring

• Maintains current knowledge of organizational programs, services, and behavioral health initiatives.
• Ensures familiarity with applicable regulatory, licensing, accreditation, and funding requirements.
• Monitors program performance and service delivery outcomes.
• Develops and maintains tracking systems for treatment planning and service coordination activities.
• Conducts ongoing monitoring of participant needs and service utilization.
• Participates in quality improvement initiatives and program evaluation activities.
• Completes provider outreach and coordination activities through routine visits and stakeholder engagement.
• Supports implementation of best practices and evidence-based approaches to care coordination.

Clinical Support & Treatment Planning

• Develops comprehensive treatment plans for individuals receiving services across multiple settings.
• Reviews treatment plans to ensure regulatory compliance, appropriateness, and quality.
• Facilitates routine interdisciplinary treatment team meetings and collaborative planning sessions.
• Conducts systematic reviews of participant records and treatment progress.
• Evaluates service effectiveness and identifies opportunities for improvement.
• Ensures participant records contain appropriate documentation and linkage to available resources.
• Assists with care plan updates and treatment recommendations based on identified needs.
• Supports quality assurance activities related to participant care and treatment outcomes.

Staff Leadership & Supervision

• Provides direct supervision to Care Coordinators and Resource Coordinators.
• Conducts ongoing coaching, mentoring, and performance support.
• Promotes professional development and continuous learning among team members.
• Assists staff with problem solving, case consultation, and resource identification.
• Provides guidance related to organizational policies, procedures, and best practices.
• Maintains accountability for service delivery expectations and performance standards.
• Facilitates regular staff meetings and case review discussions.
• Supports onboarding and training activities as assigned.

Data Management & Reporting

• Maintains accurate program records and service tracking systems.
• Collects, analyzes, and reports key performance indicators and quality outcomes.
• Generates weekly, monthly, quarterly, and annual reports as required.
• Monitors quality metrics and service outcomes.
• Provides statistics, reports, and performance data to leadership.
• Reviews documentation for completeness, accuracy, and regulatory compliance.
• Assists with audits, quality reviews, and accreditation activities.
• Documents time worked accurately.

Other Responsibilities

• Promotes person-centered, recovery-oriented, and trauma-informed service delivery.
• Maintains professional relationships with stakeholders, families, providers, and community partners.
• Assists with special projects and organizational initiatives.
• Participates in required meetings, trainings, and professional development activities.
• Demonstrates professionalism, ethical conduct, and sound judgment.
• Maintains confidentiality of participant and organizational information.
• Performs other duties as assigned by management.

Adhere to and Follow

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation.

Job Qualifications

Education and Experience

Required

• High School Diploma or GED.
• Minimum three (3) years of relevant behavioral health, human services, case management, care coordination, or related experience.

Preferred

• Bachelor’s Degree in Human Services, Social Work, Psychology, Behavioral Health, Counseling, Sociology, or a related field.

Minimum Two (2) Years of Experience Working With

• Behavioral Health populations
• Individuals with Mental Health diagnoses
• Intellectual and Developmental Disabilities (IDD)
• Substance Use Disorder (SUD) treatment populations

Required Skills

• Strong verbal and written communication skills.
• Strong organization and documentation skills.
• Ability to coordinate multiple services and providers effectively.
• Strong analytical and critical-thinking abilities.
• Ability to lead and supervise support staff.
• Knowledge of behavioral health systems and treatment planning.
• Ability to maintain confidentiality and professionalism.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Proficiency with Microsoft Office applications and electronic documentation systems.

Job Competencies

Effective Communication

Communicates clearly, professionally, and respectfully with participants, families, providers, staff, and community stakeholders.

Clinical Coordination

Effectively coordinates services and treatment activities to support successful participant outcomes.

Leadership & Accountability

Provides leadership, direction, coaching, and oversight while maintaining accountability for program performance and service quality.

Ethical Practice

Maintains confidentiality, integrity, professionalism, and ethical decision-making in all interactions.

Collaboration

Builds productive relationships with internal teams, providers, community partners, and stakeholders.

Cultural Humility

Demonstrates respect for diverse backgrounds, experiences, identities, and perspectives.

Problem Solving & Conflict Resolution

Addresses barriers, challenges, and service issues in a proactive and solution-focused manner.

Documentation & Compliance

Maintains accurate documentation and ensures compliance with organizational, regulatory, licensing, and funding requirements.

Quality Improvement

Uses data, outcomes, and performance measures to drive service improvements and operational excellence.

Person-Centered Care

Promotes recovery-oriented and participant-centered approaches that support individual goals and self-determination.

Network Functions

Vehicle Requirements

• Current driver's license with acceptable driving record.
• Current vehicle registration and insurance as required.
• Reliable transportation for community visits and provider outreach.

EQUIPMENT/MACHINES

Equipment Operations

• Telephone
• Cellular phone
• Computer
• Copier
• Fax machine
• Calculator
• Standard office equipment

Computer Software Applications

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Electronic Health Record (EHR) systems
• Care coordination and case management platforms
• Agency-specific software applications

Physical Demands

Physical Requirements

• Sitting for extended periods during meetings, documentation, and administrative work.
• Standing, walking, bending, reaching, lifting, and climbing stairs as necessary.
• Driving between office locations, provider sites, and community settings.
• Ability to work in office, community, and healthcare environments.

Lifting Requirements

• Ability to occasionally lift, move, or carry up to 50 pounds.

Working Conditions

• Modern, professional office environments.
• Community-based service settings.
• Provider offices and healthcare facilities.
• Multiple office locations throughout the service area.
• Multi-level facilities with elevator access where available.

Accident, Health Hazard and Security Knowledge

• Bloodborne Pathogens
• Right-To-Know
• HIPAA
• In