SENIOR BEHAVIORAL HEALTH MANAGER

Looking for a mission driven career?

Don't just touch people's lives, help them change their lives.

Working with the Ironton-Lawrence County Community Action Organization Team is more than just a job, it is a mission. The ILCAO is a role model community agency for positively impacting people's lives. If helping people in our community overcome major obstacles in their lives like losing their job or changing careers, finding good quality housing and award-winning healthcare, or even helping children get the foundations of an excellent education sounds exciting, then we want to meet you. 

Our mission is to measurably improve the well-being of our community by providing opportunities for those in need. The ILCAO has over a dozen departments that provide services ranging from education and health care to large-scale economic development projects. Our departments provide services that touch nearly every aspect of life, and our employees are mission-driven agents of change in Lawrence County. We sincerely believe that we can each be the positive change we want to see in our area.

Job Summary: The Clinical Care Coordinator supports value-based care initiatives by assisting with care management, chronic disease monitoring, and coordination of services across the healthcare continuum. This role focuses on improving patient outcomes, reducing care gaps, and supporting quality performance through proactive patient engagement and collaboration with interdisciplinary teams.

Preferred Qualifications

* Experience with Chronic Care Management (CCM) programs 
* Experience in FQHCs, primary care, or population health settings 
* Familiarity with value-based care models and quality metrics 

It's a great place to work!

At ILCAO we consider our team members to be more than just an employee, they are a highly valued part of our organization. To show our appreciation and the value we place on our team members we offer competitive pay and a long list of benefits. Here are a few: 

* Medical Insurance 
* Company paid single Dental and Vision coverage
* Paid holidays
* Personal days
* Vacation time
* Sick time
* 403b with company match
*

Reports to: Director of Healthcare Operations

Position Purpose
 The Senior Behavioral Health Manager provides clinical, operational, administrative, and strategic leadership for Behavioral Health services across Family Medical Centers (FMC). The position leads and develops Behavioral Health staff, ensures effective and compliant service delivery, advances integrated care, monitors performance and access, and supports the quality, sustainability, and growth of Behavioral Health programs.

The Manager serves as a working clinical leader, balancing direct patient care with staff supervision, program management, operational oversight, quality improvement, and organizational collaboration.

1. Clinical Leadership & Practice

Key Responsibilities

* Provide clinical leadership, consultation, and support to Behavioral Health clinicians within the scope of professional licensure. 
* Provide direct behavioral health services, including assessment, diagnosis, treatment planning, intervention, care coordination, and referral. 
* Maintain an appropriate clinical caseload while balancing leadership and administrative responsibilities. 
* Promote evidence-based, trauma-informed, culturally responsive, and patient-centered care. 
* Support consistent clinical standards, workflows, protocols, and treatment practices across FMC locations. 
* Participate in case consultation, multidisciplinary meetings, care planning, and clinical initiatives. 
* Monitor clinical practices and identify opportunities to improve patient outcomes and continuity of care. 
* Model professional, ethical, collaborative, and patient-centered clinical practice. 

Key Competencies

* Clinical expertise and judgment 
* Evidence-based behavioral health practice 
* Trauma-informed care 
* Clinical consultation 
* Assessment and treatment planning 
* Risk identification and clinical decision-making 
* Professional ethics and scope of practice 
* Patient-centered care 
* Cultural responsiveness 
* Clinical quality and accountability 

2. Behavioral Health Integration & Interdisciplinary Collaboration

Key Responsibilities

* Strengthen integration of Behavioral Health with primary care through team-based care, warm handoffs, screenings, consultation, and care coordination. 
* Develop collaborative workflows between Behavioral Health clinicians, PMHNPs, primary care providers, and other care team members. 
* Facilitate communication and consultation between therapy and psychiatric medication management. 
* Promote continuity of care and reduce fragmentation between behavioral health services. 
* Partner with the Medical Director and PMHNPs to identify clinical and operational gaps. 
* Participate in interdisciplinary case consultation and care planning. 
* Establish clear communication pathways among Behavioral Health, primary care, psychiatric services, and support services. 
* Promote a unified Behavioral Health team focused on shared patient care, quality, access, and organizational goals. 

Key Competencies

* Integrated behavioral health 
* Interdisciplinary collaboration 
* Care coordination 
* Clinical communication 
* Consultation 
* Team-based care 
* Warm handoff processes 
* Systems thinking 
* Relationship building 
* Conflict resolution 
* Collaborative problem-solving 

3. People Leadership, Supervision & Workforce Development

Key Responsibilities

* Provide administrative and clinical supervision, coaching, mentoring, and performance management for Behavioral Health staff. 
* Establish clear expectations related to productivity, access, documentation, quality, compliance, teamwork, and patient care. 
* Conduct regular performance feedback and development activities. 
* Identify training, professional development, and workforce needs. 
* Participate in recruitment, interviewing, onboarding, retention, succession planning, and workforce planning. 
* Address performance, attendance, conduct, and operational concerns in collaboration with Human Resources and organizational leadership. 
* Monitor staffing levels, workloads, coverage, and service capacity. 
* Ensure staff maintain appropriate licensure, credentialing, privileging, certifications, and continuing education. 
* Build a culture of accountability, psychological safety, collaboration, professional growth, and patient-centered service. 

Key Competencies

* People leadership 
* Clinical supervision 
* Coaching and mentoring 
* Performance management 
* Employee development 
* Recruitment and retention 
* Workforce planning 
* Accountability 
* Delegation 
* Difficult conversations 
* Conflict management 
* Team development 
* Succession planning 

4. Behavioral Health Operations & Access Management

Key Responsibilities

* Provide day-to-day operational leadership for Behavioral Health services. 
* Monitor appointment availability, access, wait times, no-shows, patient volume, provider capacity, and productivity. 
* Establish and monitor operational and productivity expectations in collaboration with organizational leadership. 
* Evaluate staffing and service delivery needs based on demand, clinical need, access, productivity, and resources. 
* Conduct regular operational rounding across FMC locations. 
* Identify workflow inefficiencies and implement process improvements. 
* Maintain appropriate staffing coverage and continuity of care during vacancies, absences, and periods of increased demand. 
* Monitor operational performance and communicate trends, barriers, risks, and recommendations to the Director of Healthcare Operations. 
* Support implementation and evaluation of operational changes affecting Behavioral Health. 

Key Competencies

* Operational management 
* Access management 
* Workflow optimization 
* Capacity planning 
* Productivity management 
* Resource allocation 
* Performance monitoring 
* Process improvement 
* Change management 
* Prioritization 
* Problem-solving 
* Multi-site leadership 

5. Quality, Compliance & Regulatory Leadership

Key Responsibilities

* Ensure Behavioral Health operations align with applicable HRSA Health Center Program requirements, FTCA requirements, state and federal regulations, payer requirements, and FMC policies. 
* Support organizational readiness for HRSA Operational Site Visits, audits, quality reviews, and regulatory activities. 
* Support applicable UDS reporting and Behavioral Health-related organizational reporting. 
* Monitor compliance with documentation, credentialing, privileging, quality, and risk-management requirements. 
* Partner with Quality and Compliance to identify risks and implement corrective and performance improvement activities. 
* Reinforce appropriate documentation, coding, billing, and regulatory practices. 
* Identify and escalate compliance, clinical risk, and patient safety concerns appropriately. 
* Promote consistent adherence to policies, procedures, clinical standards, and regulatory expectations. 

Key Competencies

* Regulatory compliance 
* HRSA Health Center Program knowledge 
* FTCA awareness 
* UDS knowledge 
* Risk management 
* Quality assurance 
* Patient safety 
* Documentation compliance 
* Credentialing and privileging 
* Audit readiness 
* Regulatory interpretation 
* Corrective action planning 

6. Data, Performance & Continuous Improvement

Key Responsibilities

* Use clinical, operational, quality, productivity, access, financial, and patient experience data to evaluate Behavioral Health performance. 
* Establish and monitor meaningful performance indicators. 
* Identify trends, gaps, barriers, and opportunities for improvement. 
* Develop and implement performance improvement initiatives. 
* Monitor outcomes of workflow and program changes. 
* Provide regular performance updates and recommendations to organizational leadership. 
* Support quality improvement initiativ