Medical Office Lead- Internal Medicine of Hendricks County-Avon: Full-time M-F 7am-4pm

Assists in organizing, coordinating, implementing, and supervising activities related to physician practice secretary and Medical Assistants to staff designated in organization chart. Acts as a resource in the absence of the Practice Coordinator or as assigned by the Director of the Practice(s).

Responsible for maintaining all practice offices front office or back-office functionality and oversight of the corresponding staff to ensure that excellent customer service for patients as well as operations for the practice are maintained.

Job Description

Essential Responsibilities

For those in a front office secretary / receptionist role

• Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.
• Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Practice Coordinator.
• Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
• Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above-mentioned responsibilities.
• Responsible for the filing and copying of all patient and non-patient related items and correspondence.
• Provide appropriate feedback to ensure efficient and effective front office functions.
• Proficient in hospital EMR system and all tasks associated with front office job duties per EMR protocol.

For those that are in a clinically based patient care role (MA, or LPN)

1. Provides directly and through delegation patient care for facility clients.

• Maintains knowledge of normal/abnormal parameters that identify clients at risk.
• Provides patient care in accordance to standards and guidelines.
• Responds to telephone calls and triages appropriately.
• Provides patient with reassurance, accurate teaching and direction.

2. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.

Ensures that medical records are completed, accurate and updated.

Initiates patient contact and prepares patient for examination. Obtains vital signs, weight, age, temperature, blood pressure, pulse, respiratory, history and chief complaint.

Observes patients with abnormal signs and symptoms, communicates their condition to the physician and documents the same in the medical record.

Ensures patient understanding of physician instruction upon discharge.

Documents patients medical record entries and documents charge information into electronic medical record for billing.

3. Assist with testing and treatment procedures under the Physicians supervision.

• Assists physician in applying splints and dressings.
• Performs and follows through in all indicated orders from physician.
• Assists with sample medications and sample medication logs.

Arranges and administers any necessary patient testing or admission. Obtains appropriate referrals required. Retrieves test results as needed and notifies patient.

• Assists physician in preparing for minor surgeries and physicals.
• Obtains appropriate consents before all invasive procedures or immunizations are preformed.

Distributes patient education materials as directed. Assists in patient instruction and ascertains patient understanding regarding treatment and medication usage.

• Performs laboratory tests and treatments as prescribed.
• Assists in maintaining laboratory log.
• Administration Roles and Responsibilities

• Manages and supports the daily operations of the practice secretaries and receptionists or Medical Assistants at all designated locations.
• Represents the department at dedicated public relations, committees, and education affairs as delegated.
• Manages the needs regarding secretary and receptionist or Medical Assistant staffing, schedules, operations, and training with assistance of the practice coordinator.
• Maintains the dedicated area and equipment to a safe level of operation and requisitions repairs as deemed necessary.
• Coordinates the planning and implementation of educational and staff development programs for clinic staff, interdepartmental hospital staff, patients, and public relations.
• Prepares and maintains departments records for monthly reports, policies, procedures, as directed by department director.
• Assists in performing associate performance reviews for staff that they oversee, the department director reserves the right to make decisions related to salary increases and disciplinary actions in coordination with the lead and practice coordinator.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vocational and Educational Preparation

• Associate degree or equivalent required. Candidates currently pursuing a bachelor’s degree with at least two years of completed coursework may also be considered, or a Medical Assistant who has graduated from an accredited Medical Assistant Program or accredited Nursing Program (LPN) required or must be completed within 3 years of hire
• 5 years of secretary receptionist or Medical Assistant experience

Work Shift

7:00am – 5:00pm (United States of America)

Scheduled Weekly Hours

40