Physician Services Specialist, Gastro, Full Time, First Shift

This position will serve as an ambassador of care for patients before and after
a patient visits, as well as before and after surgical procedures performed in
clinic and the OR. The position will work as a resource to help support clinics
and providers. The expectation from this position is that it will support and
assist in departmental workflows, processes, and procedures to maintain
departmental consistency and ensure patient satisfaction throughout the clinic
and OR.

Responsibilities

Administration

• Answers telephone and direct to correct person if needed.

• Manages Outlook Calendar for providers within the clinic.

• Manages office incoming mail.

• Manages incoming communication related to case authorization.

• Validates registration information with patients and verifies all

• Engages in population appropriate communication.

• Gives clear instructions to patients/family regarding treatment,

• Monitors and coordinates timely follow up for planned diagnostic procedure

• Prepares for upcoming clinics related to procedural planning.

• Coordinate clinic template changes required to meet case and procedural

• Coordinates provider calendar related to faculty obligations.

• Performs in-basket management tasks.

• Coordinates completion of FMLA, Disability, BWC forms.

Scheduling

• Schedules and coordinates patient services, surgeries, tests, and other

• Coordinates all pre-procedural testing, diagnostic studies, medications,

• Communicates with patients via phone and in person regarding scheduling

• Manages OR block time with providers Outlook calendar if applicable based

• Reviews and coordinate case changes identified with leadership related to

• Helps review daily schedules as needed and make leadership aware if changes

• Liaisons between staff and procedural areas for scheduling needs

• Coordinates with all product or device representatives for cases

• Completes complex coordination with co-surgeons in other surgical practices

• Completes case request and referral order entry.

Data Management

• Performs audits on patient records/registration for insurance billing and

• Reviews of office notes to ensure that all required items are noted for

• Performs pre-authorizations and pre-certifications utilizing care

• Utilizes payer portals to complete case, procedure, and visit

• Coordinates peer to peer reviews for pending case authorization.

• Obtains CPT codes for all surgical and procedural cases and submit for

• Obtains retro authorizations as needed.

• Coordinates with utilization review for authorization status to avoid

• Updates documentation in referral tab with all authorization updates

Other duties as assigned

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply
Today!  

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and
Northern Kentucky. In partnership with the University of Cincinnati, UC Health
combines clinical expertise and compassion with research and teaching—a
combination that provides patients with options for even the most complex
situations. Members of UC Health include: UC Medical Center, West Chester
Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services
(with more than 900 board-certified clinicians and surgeons), Lindner Center of
HOPE and several specialized institutes including: UC Gardner Neuroscience
Institute and the University of Cincinnati Cancer Center. Many UC Health
locations have received national recognition for outstanding quality and patient
satisfaction. Learn more at uchealth.com.  

At UC Health, we're proud to have the best and brightest teams and clinicians
collaborating toward our common purpose: to advance healing and reduce
suffering. 

 As the region's adult academic health system, we strive for innovation and
provide world-class care for not only our community, but patients from all over
the world. Join our team and you'll be able to develop your skills, grow your
career, build relationships with your peers and patients, and help us be a
source of hope for our friends and neighbors. 

UC Health is an EEO employer. 

Qualifications

Minimum Required: High School Diploma or GED. 

License & Certification: N/A.

Minimum Required: 1 - 2 Years equivalent experience.

Must have vast knowledge of medical terminology for accuracy in chart review.
attention to detail, ability to navigate the medical record, great organization,
excellent customer service, and self-starting.