Patient Navigator (RN)

Job Summary

The Patient Navigator - RN provides guidance, support, and education to patients
and their families throughout the continuum of care. This role assists in
coordinating care, overcoming barriers, and facilitating communication among
patients, caregivers, and healthcare providers. The Patient Navigator
collaborates with interdisciplinary teams, community resources, and support
services to ensure a seamless and patient-centered healthcare experience.

Essential Functions

* Serves as a primary point of contact for patients, families, and caregivers
from diagnosis through the end of treatment, providing ongoing support and
assistance.
* Assesses patients’ medical, emotional, and socioeconomic needs, addressing
barriers to care and coordinating solutions to enhance treatment adherence
and outcomes.
* Provides patient education, addressing concerns about treatment, potential
side effects, and management strategies to improve understanding and quality
of life.
* Facilitates communication between patients, caregivers, and healthcare
providers, ensuring timely and accurate information sharing.
* Acts as a patient advocate, collaborating with multidisciplinary teams to
improve services, reduce delays, and optimize the time from diagnosis to
treatment.
* Coordinates referrals to support services such as social workers, financial
counselors, dietitians, and community resources, including transportation and
support groups.
* Assists patients with insurance-related matters, including completing forms
and obtaining financial assistance as needed.
* Develops, updates, and provides educational materials for patients and
caregivers, maintaining a library of resources tailored to patient needs.
* Tracks patient progress throughout the care continuum, addressing concerns
and adjusting plans as necessary to meet evolving needs.
* Performs other duties as assigned.
* Maintains regular and reliable attendance.
* Complies with all policies and standards.

Qualifications

* 3-5 years of clinical nursing experience required
* 1-3 years of experience in patient navigation, care coordination, or case
management preferred

Knowledge, Skills and Abilities
* In-depth knowledge of patient navigation, care coordination, and nursing
principles.
* Strong communication and interpersonal skills to interact effectively with
patients, families, and healthcare providers.
* Ability to assess and address barriers to care, demonstrating empathy and
problem-solving skills.
* Knowledge of community resources and support services to address patient
needs holistically.
* Proficiency in patient education, including developing materials and
conducting teaching sessions.
* Organizational skills to manage multiple priorities and coordinate services
across the continuum of care.
* Familiarity with insurance processes, financial assistance programs, and
healthcare regulations.

Licenses and Certifications
* RN - Registered Nurse - State Licensure and/or Compact State Licensure
required
* BCLS - Basic Life Support required