Telephone Triage Nurse
Compensation
Pay not listed
The week · per this posting · weekdays assumedWeekdays only
Ask the employer about the pay range, the work setting, call expectations and time off.
Job Description
Responsible for providing appropriate health information as well as triaging the patient to the most appropriate level of care. By utilizing assessment skills in conjunction with established medical protocols, will provide phone advice, education, and triage within a full spectrum of acuity.
Utilizing comprehensive nursing skills to assess and advise patients and their families, a plan of care is implemented.
The plan is based upon the patient's developmental and health care needs as identified through the telephonic assessment of the patient and/or the caller's physical and psychological status in response to the established clinical guidelines.
Understands the needs of the organization and supports the mission, values, and management of patient care services.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit wakemed.org.
EOE
Licensure
Registered Nurse Required
Education
Diploma Nursing Required - Or Associate's Degree Nursing Required Bachelor's Degree Nursing Preferred
Experience
2 Years Nursing Required
Key Responsibilities
The Telephone Triage Nurse is responsible for providing health information and triaging patients to the appropriate level of care based on clinical guidelines. They utilize nursing assessment skills to develop and implement care plans for patients and their families over the phone.
Requirements
Candidates must be a Registered Nurse with at least 2 years of nursing experience. A nursing diploma or associate degree is required, while a bachelor's degree is preferred.
Qualifications
- Education
- Bachelor degree
- Experience
- 2+ years of experience
Key Skills
Telehealth Nursing — Registered Nurse Career Context
Of the 50 active Telehealth Nursing listings this role was benchmarked against, 28% are remote, 56% have no call, 76% require no weekends.
The cost-of-living index for North Carolina is 94.3 (US average = 100; BEA Regional Price Parities (2024)). 59.2% of North Carolina clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
| Measure | This job | Market |
|---|---|---|
| Work-life score | 6.4 / 10 · above average in telehealth nursing (rn) | ranked against 183 Telehealth Nursing (RN) listingslisting-based score, 0–10 |
| Listed pay | not listed | Telehealth Nursing median $98k (middle half $85k–$120k)398 comparable listings, Oct 2026 |
| Cost of living | North Carolina index 94.3 | US average = 100BEA Regional Price Parities (2024) |
| Telehealth Nursing listings in North Carolina | 8 active | 188 nationallylive on WeekdayDoc, Oct 2026 |
| Work setting | on-site | peers: 28% remote · 56% no call · 76% no weekends50 benchmarked listings |
| Sign-on & loan repayment | not stated | North Carolina Registered Nurse listings: 15% state a sign-on bonus (median $15k) · 3% offer loan repayment185 active listings, Oct 2026 |
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Telephone Triage Nurse at WakeMed Health & Hospitals a 6.4 out of 10 for work-life balance — classified as good. This places the position in the Above average in Telehealth Nursing (RN) — ranked against 183 active Telehealth Nursing (RN) listings on WeekdayDoc. Contributing factors include no weekend requirements, no night shifts.
Top Registered Nurse Jobs
35 matches · ranked by paySalary Distribution
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Benefits & Perks
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$150,000 a yearWork-life snapshot
Listing-based score, 0–10, across 183 comparable listings. Shaded area = the share scoring below this one.
- No weekends
- No nights
About WakeMed Health & Hospitals
Living in Raleigh
- Typical 3-bedroom home value
- $369k
- Typical market rent
- $1,572/mo
- Residents’ average commute
- 23 min
- Metro price indexU.S. average = 100
- 98.2
- State income tax
- Up to 4.8%
Sources & methodology
Sources: Zillow home values (Sep 2026), Zillow market rents (Sep 2026), U.S. Census ACS 2024 five-year.
BEA 2024 · Raleigh-Cary, NC metro prices. Housing figures are city-level.
City-level figures. Not a cost-of-living guarantee.