RN Phone Triage (Physician Offices) VSP/On-Call

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The RN is responsible for the provision and coordination of patient-centered care. The RN will assist the physician with patient calls, maintaining medical record information, coordinate patient care with other health care providers including necessary prior-authorizations.

The RN will focus on prevention, health promotion, patient education, and patient assistance. Under the supervision of a physician the RN is involved in providing telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.

• Pay Range: $30.33 - 45.50 USD Hourly
• Employment Type: VSP/Limited Hours. Covering for PTO, Call-ins, or Open
• Positions!

Schedule

Typical time frame is 8am to 5pm (a little variety depending on the office). No weekends or holidays.

Requirements: Minimum of Associates Degree in Nursing (RN) required,

Current Michigan RN license required, and BLS for the Healthcare Provider required within 60 days of hire.

Professional Nursing Practice

• Promotes patient safety by maintaining the policies and procedures of the physician office.
• Achieves office-specific initial and ongoing competencies.

Maintains the ANA Standards of Professional Performance including: Participates and is mindful of the quality initiatives of physician practice; maintains nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations; and contributes to the professional development of peers and colleagues.

Works with physician and patient rendering medical care via telephone.

Coordinates patient care involving other members of the health care team in relation to Patient-Centered Medical Home as appropriate.

Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing service.

• Works with other team members to ensure appropriate access to patient care.
• May review incoming referrals to ensure they are appropriately triaged for urgency.

Provides patient education either in person or via phone regarding upcoming procedures in the office or hospital.

Develops and Implements Nursing Regimens

The RN may develop and initiate nursing regimens, for example: Assessing patients via phone to determine need for treatment or urgent/emergent care. Will use standard protocols developed by the nursing team and approved by physicians where applicable.

• Implements patient management plans as devised and directed by a physician.
• Orders medications as directed by a supervising health professional.

Documentation

• Documents patient information in the medical record.
• Assists with maintaining patient medication logs, problem lists, completes prescription files and communication logs.
• Files records in accessible, confidential and secure system.
• Ensures documentation is clear, concise and accurately reflects information provided by the patient to assist the physician in determining treatment plans.
• Enters orders into the medical record as directed by the physician.

Quality Improvement

• Supports the quality improvement activities of the facility and responds appropriately to change.
• Participates in learning or teaching experiences as appropriate.
• Requests supervision when needed and utilizes supervision effectively.
• Ensures compliance with policy, procedure and regulatory requirements.
• Maintains patient rights, confidentiality.
• Ensures appropriate documentation for billing, if applicable, is completed to maintain ethical billing practices.
• Holland Hospital is an Equal Opportunity Employer, please see our EEO policy