Senior Nurse Navigator - Ambulatory Clinic

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.

City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.

Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

We are looking for a Senior Nurse Navigator to support our Ambulatory Outpatient Clinic at City of Hope Lennar Foundation Cancer Center. The Nurse Navigator will offer personalized guidance to new patients, helping them understand and navigate their treatment plan.

This includes coordinating care and referrals after their initial visit. The role also involves ensuring that follow-up appointments are scheduled as patients begin chemotherapy.

The Nurse Navigator works closely with physicians and clinic staff across all specialties to ensure seamless coordination of care and communicates with the entire care team on behalf of the patient. The Nurse Navigator can work with 2-4 physicians. This role is hybrid with 1 remote day and 4 days in the clinic. Monday through Friday 8am – 430pm and/or 9am -530pm.

As a successful candidate, you will:

Facilitates entry of new patients into the health care system, triage to the appropriate services (Breast, Gynecology, Medical Oncology, GI)

May assists with determining/assessing required medical records, imaging, and pathology to expedite the new patient visit and reviews records upon receipt.

Is responsible for all new patient education prior to the first visit.

Assist the new patient with completing all new patient documents. May participate in nursing new patient intake documentation completion.

• Responds to in-basket messages.
• Assesses and addresses patient care barriers.
• Provides ongoing education, resources, and referrals both internal and external.
• Serves as the primary contact for patient issues associated with the coordination of their care.
• Routinely interacts with the care team to address patients’ questions and care coordination concerns.
• Facilitates shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions.
• Promotes advance care planning with patients as appropriate.

Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population.

Provides service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner.

Meets with patients via telehealth and/or in person as needed.

Maintains current working knowledge and understanding of the oncology field. Enhances professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings, and workshops.

• Is proficient in and utilizes the electronic medical record for documentation of care.
• Responsible for consistently documenting all assigned patient touch points.
• Provides reports and organizes data as requested.
• Multiple positions available

Your Qualifications Should Include

Bachelor’s Degree in Nursing Is Required

• Five years of professional nursing experience to include three (3) years of ambulatory oncology experience.
• Registered Nurse in the State of California
• One of the following certifications required within one (1) year of hire: OCN, AOCN, ONN-CG, AOCNP
• City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
• City of Hope is an equal opportunity employer.
• To learn more about our Comprehensive Benefits, please CLICK HERE.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.