Registered Nurse- Telehealth Triage-Temporary (Remote)

About Us

Community health is about more than just vaccines and checkups. It’s about
giving people the resources they need to live their best lives. At Neighborhood,
this is our vision. A community where everyone is healthy and happy. We’re with
you every step of the way, with the care you need for each of life’s chapters.
At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over
500,000 medical, dental, and behavioral health visits from more than 96k people
annually. We do this in pursuit of our mission to improve the health and
happiness of the communities we serve by providing quality care to all,
regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this
mission a reality. Regardless of the role, our team focuses on being
compassionate, having integrity, being professional, always collaborating, and
consistently going above and beyond. If that sounds like an organization you
want to be a part of, we would love to have you.

*Schedule: Monday - Friday from 8:00 am-5:00 pm. This is a Temporary Remote/Work
from Home assignment, with an anticipated end date of 10/31/2026.

ROLE OVERVIEW and PURPOSE

The Telehealth Registered Nurse will work to support the mission and vision of
Neighborhood Healthcare by providing excellent patient-centered care and
services within a dynamic team environment. This role will triage patients by
evaluating and assessing their responses to determine care options. 
Additionally, this role will refer patients to a provider or recommend other
treatment plans.

Responsibilities

* Answers patient calls on a wide range of healthcare topics during normal
clinic hours
* Assesses patients understanding of their condition and identify potential
care and/or provider gaps
* Evaluates, assesses, and triages immediate health concerns and documents
outcomes; including determining if the concern requires emergency care or an
appointment to see a provider
* Searches a database of conditions and treatments for patients

Clinical Administration

* Provides patient advice and education on handling their situation
* Provides ongoing training and support to Call Center Representatives (CCR)
and others to assure effective and appropriate patient services through the
Call Center

Patient Education

* Serves as a clinical resource to the Call Center and across the continuum of
care to influence organizational standards related to patient safety and care
delivery
* Serves as a resource for patients by providing education and guidance to
support positive health outcomes
* Initiate patient education plan according to individualized needs, including
patient and family instructions
* Educates and instructs patients regarding lab tests, results, medication
functions, and expectations to gain cooperation and allay apprehension

Customer Relations

* Maintains professional working relationships with all levels of staff,
clients, and the public
* Cooperate in accomplishing department goals and objectives

EDUCATION/EXPERIENCE

* Associate's degree in nursing required; Bachelor's degree in nursing
preferred
* CA RN license required
* Current Basic Life Support (BLS) certification through an American Heart
Association (AHA)-approved source is required upon hire and must be
maintained as a condition of employment.
* AHA-approved courses include an in-person, hands-on skills check with a
certified instructor using a mannequin to demonstrate CPR and emergency
response techniques.
* Online-only BLS courses without a live skills check do not meet this
requirement. 
* Three years’ nursing experience; nursing telephone assessment and triage
experience preferred
* Valid CA driver’s license or out of state driver’s license for active
military personnel/spouses required
* Proof of auto insurance required
* Bilingual (English/Spanish) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

* Excellent verbal and written communication skills, including superior
composition, typing and proofreading skills
* Ability to interpret a variety of instructions in written, oral, diagram, or
schedule form
* Knowledgeable about and experience with assessing and solving problems on the
telephone
* Ability to use Microsoft Office applications
* Ability to successfully manage multiple tasks simultaneously
* Excellent planning and organizational ability
* Ability to work as part of a team as well as independently
* Ability to work with highly confidential information in a professional and
ethical manner

Physical Requirements

* Ability to lift/carry 10 lbs/weight
* Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA)

*  Follows all safety procedures as outlined in Neighborhood Healthcare’s
Illness and Injury Prevention Plan (IIPP) and report any injuries and/or
unsafe conditions immediately
*  Maintains current knowledge of policies and procedures as they relate to
safe work practices
*  Follows all safety procedures and report unsafe conditions
*  Uses appropriate body mechanics to ensure an injury free environment
*  Familiarity with location of nearest fire extinguisher and emergency exits
*  Follows all infection control procedures including blood-borne pathogen
protocols
*  Maintains privacy of all patients, employee and volunteer information and
access such information only on a need-to-know basis for business purposes
*  Complies with all regulations regarding corporate integrity and security
obligations
*  Reports all behavior and/or activity that are unethical, fraudulent, or
unlawful

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially
company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine
Holidays including two Floating Holidays of your choosing, Sick/Personal time,
Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional
Health and Wellness events, and much more! 

Pay range: $50.09 to $75.09 an hour, depending on experience and additional
qualifications. 

Compensation Disclosure: The posted salary range reflects the designated pay
grade for this position. While this range represents the broader classification
of the role, actual compensation will be based on several factors, including but
not limited to the candidate’s overall knowledge, skills, and experience, market
data and industry benchmarks, internal equity within the organization, Budgetary
considerations and organizational needs. As a result, placement within the range
is not guaranteed, and the full pay grade range may not be utilized.