Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes

Responsibilities

Client Relations Coordinator II (Full Time & Onsite) – Lewisville, TX.

Horizon Health is seeking a Program Secretary in Behavioral Health to join our Mental Health Outcomes (MHO) team at the National Support Center Corporate office in Lewisville, TX.

The Client Relations Coordinator II is an in-office position responsible for providing support with reactive mid-level client contact focused on answering standard to moderately complex questions.

This position provides administrative support for the client relations team including distribution of client communications and completing internal projects.

Responsibilities

Provides support to MHO clients by responding to routine customer questions/concerns regarding system functions via office phone, web meetings, and/or email; triages to appropriate level of customer support.

• Sends standardized communications to clients regarding participation rate, upcoming deadlines, system updates.
• Coordinates with internal resources to deliver on projects and support needs via both in-person and digital communication and teamwork.
• Coordinates new client set-up processes through collaboration with team members and resources.

Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements from the office environment to ensure data accuracy and security.

Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product and service offerings as part of collaboration with the client relations team.

• Ensures correct and timely posting of reports.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
• Performs other duties as assigned/required by this position in the office setting.

Benefit Highlights

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company

Tuition Assistance

• Rewarding work environment - Enjoy going to work everyday!
• Who we are & where you can make a difference:

Quality care is our passion; improving lives is our reward. Horizon Health Behavioral Health Services, a subsidiary of Universal Health Services, is a leading behavioral services management company.

Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years.

With an unparalleled breadth of services, Horizon Health Behavioral Health Services has singular expertise in behavioral health conditions and comprehensive care settings.

Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health Behavioral Health Services has extensive expertise in successfully addressing concerns unique to hospital-based programs.

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services.

Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities.

Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. uhs.com.

For more information on this position, email Oscar Hernandez, Horizon Health, Senior Executive Recruiter at Oscar.Hernandez2@horizonhealth.com

Qualifications

• High School Graduate/GED required
• 1 – 3 years of related work experience required
• 3-5 years of related work experience preferred
• Excellent interpersonal, telephone, written and customer relations skills
• Experience in health related and administrative fields required
• List primary equipment used: Computer, phone, copier/printer required
• List required software and required proficiency: Proficient experience with Microsoft Office Products

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries.

During the recruitment process, no recruiter or employee will request financial or personal information (e. g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.