Behavioral Health Case Manager

Summary: The Behavioral Health Case Manager is an integral member of a multidisciplinary team, collaborating with medical professionals, psychologists, counselors, and social workers to provide comprehensive support to patients with mental health conditions.

Key responsibilities include conducting initial enrollments and risk assessments, managing waitlists and case assignments, and demonstrating proficiency in electronic health records (EHR).

This role demands meticulous attention to detail and a steadfast commitment to maintaining patient confidentiality in compliance with HIPAA regulations.

Major Duties and Responsibilities

• Provide comprehensive care coordination and support services for psychiatric & MAT clients.
• Coordinate psychological testing and manage waitlist.
• Schedule mental health and medical appointments in accordance with established treatment plans.
• Conduct intake assessments, including psychosocial evaluations and related psychiatric templates.
• Obtain necessary preauthorizations from insurance providers for billing purposes.
• Ensure that all behavioral health patient records, including consents and assessments, are current and accurately maintained within the EHR system.
• Process requests for Behavioral Health medical records in a timely manner.
• Maintain thorough and confidential documentation of patient interactions and progress.
• Coordinate Treatment Team meetings, as required.
• Participate in regular staff and departmental meetings.

Perform other duties as assigned by the Chief Behavioral Health Officer (CBHO), Lead Behavioral Health Case Manager, or Chief Executive Officer (CEO).

Qualifications

Education: A minimum of a bachelor's degree in psychology, human services, social work, or a related field from an accredited institution is required.

Knowledge, Skills and Experience

• The ideal candidate must demonstrate the ability to perform each essential duty satisfactorily.
• A minimum of two to three years of relevant experience is preferred but not required.
• Familiarity with and an interest in community health and behavioral health practice environments.

High levels of professional maturity, a commitment to excellence, reliability, and dependability, along with strong independence, flexibility, initiative, and time management skills are needed.

Proficient computer skills are required; experience with electronic health record (EHR) programs and software is preferred.

• Strong patient assessment and crisis intervention skills.
• Familiarity with medical and pharmacology terminology.
• Excellent verbal communication skills, both in person and over the phone.
• Excellent reading comprehension, grammar, and writing skills.
• Ability to establish and maintain effective relationships with clients to monitor their progress.
• Exceptional organizational and documentation skills.
• Capacity to work effectively with diverse and challenging populations.
• TRAVEL REQUIREMENTS: Some travel to individual BCHA locations may be required.
• SALARY RANGE: Based on levels of experience and educational training.
• WORK HOURS: Hours of operation for behavioral health services (typically, 40 hours/week).