Behavioral Health Quality Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) Job Title: Behavioral Health Quality Manager Reports To: AVP, Department of Psychiatry and Behavioral Science Position Summary: The Behavioral Health Quality Manager ensures behavioral health programs meet high standards of patient safety, regulatory compliance, and quality of care. Reporting to the AVP of Behavioral Health, this role leads regulatory readiness, performance measurement, quality and process improvement, incident management, and patient experience initiatives. The manager partners with leadership, clinical teams, and quality/risk staff to identify risks, implement corrective actions, and foster a culture of continuous learning and patient-centered care.

## Key Responsibilities: Ensure compliance with OMH, OASAS, OPWDD, NYS Justice Center, CMS, TJC, and other applicable regulations, lead survey and audit preparedness. Oversee collection, analysis, and reporting of quality and performance metrics; identify trends to drive improvement. Lead process improvement initiatives to enhance patient outcomes, operational efficiency, and safety. Manage incident reporting lifecycle: investigation, root cause analysis, corrective/preventive actions, and trend monitoring. Collaborate with staff and leadership to enhance patient experience and support staff development in quality and safety practices.

## Qualifications: Bachelor’s degree in nursing, Health Administration, Social Work, Psychology, or related field; Master’s preferred. 2-4+ years in quality management, performance improvement, or regulatory compliance in behavioral health or healthcare settings. Knowledge of OMH, OASAS, OPWDD, NYS Justice Center, CMS, TJC requirements. Experience with incident management, root cause analysis, and corrective action plans. Strong analytical, problem-solving, and communication skills. Familiarity with quality improvement methodologies (Lean, Six Sigma, PDSA) and benchmarking tools preferred. Supervisory experience a plus.

• ability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Our Mission We the staff of Human Resources are proud to share a long-standing tradition of excellence at Richmond University Medical Center. We uphold the mission by providing premier quality patient care through a full spectrum of emergent, acute, primary, behavioral health and educational services, and value the pride and integrity that motivate us to always be more, and always be better. We are committed to our mission and values because WE CARE! We are Welcoming, Energized, Compassionate, Advocates, Respectful and Excellent in our interaction with our patients, families, visitors and co-workers. WE CARE W We are welcoming and gracious toward each other, and toward all who come to receive our services. E Personnel are energized for quality, creativity, commitment and teamwork. C Compassion is the way we share deep concern and care toward each person. A Advocacy is our activity that promotes the rights and responsibilities of patients, families, and staff, in the hospital setting and in the community. R We show respect by recognizing the basic dignity of every person in all our interactions and in the formulation of policies and procedures. E Excellence is our way of demonstrating that we can always be more and always be better.