Director of Behavioral Health

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Director of Behavioral Health for our programs in Santa Clara County.

About the Role

This position will assist Abode Services in accomplishing our mission to end homelessness through supporting clinical supervisors and other key team members to bring quality mental health services to program participants.

This position focuses on ensuring the highest standards of mental health and wellness care for program participants.

The Director will lead clinical teams, develop protocols, and drive quality improvement strategies to address the diverse needs of individuals facing homelessness or who have been chronically homelessness.

As part of the leadership team, the person in this position must be committed to excellence and growth, as Abode Services is a dynamic agency continually changing to meet the needs of those we serve.

Abode's Benefits and Perks

• $139,000 - $150,000/yr DOE
• Hybrid schedule options available
• 100% Medical, Dental, Vision benefits coverage for employees
• Agency dependent health care contribution
• 31 Paid Time Off / Holidays per year
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities, All Staff Events
• Dynamic, mission-drive culture and supportive leadership

The Diverse Culture

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

How You Make an Impact

• Clinical Program Oversight: Oversee all clinical care provided to program participants receiving specialty mental health services, ensuring adherence to evidence-based practices. ethics and compliance. Lead the development and implementation of quality assurance and improvement strategies for Cal-Aim and clinical programs standards of care and behavioral health audits.
• Program/Staff Supervision: Supervises licensed clinical supervisors, compliance managers and other BBS registered staff as needed to provide oversight on all departmental program activities, and clinical productivity.

Provide regular and appropriate feedback and supervision including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.

• Evaluation and Quality Systems Management: Ensures effective quality improvement/quality assurance implementation in programs, including Medi-Cal/Medicare compliance. Lead Medi-Cal site certifications and maintain/edit clinical policies and procedures. Oversee compliance managers quality assurance work. Ensure all billable documentation is completed and sent to billing by monthly deadlines.
• Clinical Oversight: Partnering with the Senior Director of Health and Wellness to provide leadership in the agency clinical services and protocol, including but not limited to coordinating clinical supervision, creating/following protocol around quality documentation, and following privacy practices. Promote the philosophy of Housing First, Strength Based Care, Trauma Informed Care, and Harm Reduction throughout the agency.
• Fiscal Management: Assesses productivity of staff to meet financial goals per contract. If staff are not meeting billing expectations, develop action plan to meet expectations.
• Coverage: Provides clinical supervision to interns, mental health clinicians, and site-specific programs as needed: (i. e. signing notes, treatment and assessment plans).
• Other duties as assigned.

How You Meet the Qualifications

• Licensed for 2+ years with the CA Board of Behavioral Science as LMFT, LCSW or Psychologist.
• 3 or more years supervising clinical staff, including clinical supervisors and paraprofessionals.
• Minimum of 5 years of experience overseeing programs that assist low-income individuals who have experienced homelessness and /or those with co-occurring mental and substance use disorders.
• Supervisory experience with strong skills in program development and policy and procedures.
• Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
• A minimum of 2 years’ experience with Medi-Cal billing in a quality assurance capacity.
• Reliable transportation and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Competencies

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Experience working within an Assertive Community Treatment program or similar. Understanding of the following evidence-based practices: Housing First, Motivational Interviewing, Harm Reduction, and Psychosocial Rehabilitation required.
• Experienced in effectively intervening and /or supporting staff in crisis situations, with de-escalation techniques.
• Experience, understanding and ability to implement theories of biological, psychological, and social development This includes, but is not limited to, an understanding of human behavior and psychopathology, human diversity, interpersonal relationships and family dynamics, mental disorders, stress, and chemical dependency.
• Mastery of Medi-Cal charting, strong skills completing assessments and treatment plans.
• Experience with Utilization Reviews and overseeing Clinical Quality Reviews.
• Ability to work well independently and collaboratively with teams.
• Understand and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Physical Requirements

• Communicating with others to exchange information; seeing to read a variety of materials.
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to move between floors, ascending and descending stairs.
• Light work that may include moving or lifting objects up to 25 pounds.
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.

Work Conditions / Environment

• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.
• Multi-level buildings with stairs and/or ramps.
• Frequent travel by car throughout the region and surrounding areas.
• Work in program service environments, which may include entering housing units or participants’ residences, program offices, non-agency offices and meeting areas.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace