Behavioral Health Care Manager

Behavioral Health Care Manager – Collaborative Care Model (COCM)

• Department: Behavioral Health / Clinical Operations
• Location: Southfield, MI | On-Site
• Employment Type: Full-Time
• Reports To: Clinical/Behavioral Health Leadership
• Education: Master’s Degree in Social Work (MSW)

Position Summary

EPIC Health is seeking a Behavioral Health Care Manager (BHCM) to support patients through our Collaborative Care Model (CoCM). This role provides behavioral health support, care coordination, patient education, and proactive follow-up while working closely with primary care providers, psychiatric consultants, and the interdisciplinary care team.

The ideal candidate is an experienced Master’s-level Social Worker who is passionate about integrated care, patient engagement, and improving behavioral health outcomes.

What You'll Do

Patient Care & Behavioral Health

* Identify, enroll, and engage patients appropriate for the CoCM program.

* Conduct behavioral health, psychosocial, and social needs assessments.

* Administer and monitor PHQ-9, GAD-7, and other behavioral health screening tools.

* Provide proactive patient outreach, follow-up, education, and brief evidence-informed interventions within professional scope.

* Monitor patient progress and identify patients who are not improving or require additional intervention.

* Conduct appropriate safety/crisis assessments and follow established escalation protocols.

Care Coordination

* Maintain and regularly update the CoCM patient registry.

* Prepare appropriate patients for psychiatric consultant case reviews.

* Communicate psychiatric recommendations to PCPs and track follow-up.

* Coordinate referrals to specialty behavioral health and community resources.

* Address social determinants of health, including transportation, housing, food insecurity, financial barriers, and access to care.

* Collaborate with PCPs, psychiatric consultants, Care Management, and other members of the care team.

Documentation & Quality

* Maintain accurate and timely documentation of assessments, outreach, interventions, referrals, and care plans.

* Support CoCM reporting, quality initiatives, and compliance requirements.

* Participate in team meetings, case reviews, training, and continuous improvement initiatives.

* Maintain patient confidentiality and comply with HIPAA and organizational policies.

What You Bring

Required Qualifications

* Master’s Degree in Social Work (MSW) from a CSWE-accredited program.

* Current social work licensure/credentialing appropriate to the state of practice.

* Prior professional experience in behavioral health is required.

* Experience working with depression, anxiety, and other behavioral health conditions.

* Knowledge of behavioral health assessment, psychosocial interventions, crisis/safety assessment, and care coordination.

* Strong communication, documentation, organization, and patient engagement skills.

* Ability to manage a patient population through structured registry management and systematic follow-up.

* Ability to work effectively within an interdisciplinary healthcare team.

Preferred Qualifications

* Experience in CoCM, integrated behavioral health, primary care, or community mental health.

* Experience with measurement-based behavioral healthcare.

* Experience using PHQ-9, GAD-7, and other validated assessment tools.

* Experience providing brief behavioral health interventions.

* Experience working with primary care and psychiatric providers.

* Experience with EHR and care management platforms.

Key Performance Expectations

* Timely engagement and follow-up of assigned patients.

* Accurate and current CoCM registry management.

* Completion of assessments and reassessments within established timeframes.

* Consistent psychiatric case review and follow-through on recommendations.

* Appropriate identification and escalation of clinical or safety concerns.

* Complete, accurate, and timely documentation.

* Demonstrated progress toward patient-centered behavioral health goals.

* Achievement of established productivity, quality, and patient engagement expectations.

Why Join EPIC Health?

At EPIC Health, you'll help integrate behavioral health into primary care and make a meaningful difference in the lives of the patients and communities we serve.

What We Offer

* Competitive compensation

* Medical, Dental, and Vision benefits

* Disability and Life Insurance

* 401(k) Retirement Plan

* Paid Time Off and Holiday Pay

* Professional development and ongoing training

* Collaborative, mission-driven work environment

Apply today and join EPIC Health in transforming integrated behavioral healthcare.

Visit www.epichs.org to learn more.

Background checks are required for this role.