Behavioral Health Urgent Care Coordinator

Employment Type: Full time

Shift: Description:

Provides the clinical and operational oversight of Behavioral Health Urgent Care services grant to assist patient and their support systems throughout the treatment process. This position is responsible for coordination of the services which includes clinical workflow development, training and education to colleagues, collaboration with both internal and external teams, and data collection and reporting. This position does have a service component.

Essential Functions and Responsibilities

1. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

2. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

3. Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Trinity Health.

4. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

5. Assists with the develops workflow, policies, and procedures to optimize telehealth services, ensuring efficiency and effective service delivery.

6. Develops training for staff to provide high-quality service delivery between internal and external resources.

7. Works closely with both internal programs/services and external organizations to coordinate patient care, ensuring seamless integration of services.

8. Ensures accurate data collection and reporting in compliance with the grant requirements. Prepares necessary information to assist with the submission of reports.

9. Completes clinical assessments and treatment, when required, to help support the Urgent Care team.

10. Selects and completes appropriate therapeutic interventions based upon clinical knowledge base, critical thinking, and educational background to formulate an appropriate behavioral care plan in conjunction with the Urgent Care team. Develops goals and interventions in accordance with evidence-based practice and patient agreement.

11. Provides short-term psychotherapy and/or counseling for individuals, families, as needed.

12. Supports a recovery-focused environment and patient-centered treatment approach.

13. Provides patients with self-management skills and educational information so they can be full participants in their own treatment and recovery.

14. Work with the Community Health Navigators, Peer Recovery Coaches/Peer Support Specialists to ensure steady referral stream and coordination of services.

15. Assures complete, accurate, and timely documentation of clinical information in the EHR, incorporating current documentation and billing guidelines and requirements.

16. Assures the consistent delivery of appropriate evidence-based services to achieve measurable improvements in quality of care.

17. Provides behavioral health education and utilizes community resource opportunities for the individual and/or family.

18. Monitors and coordinates the delivery of health services including linking with other treatment providers and community services as appropriate.

19. Maintains a process for systematic follow-up by determining the effectiveness of the treatment plan with documentation of patient care outcomes.

20. Provides timely feedback to the Urgent Care team and other treatment team members regarding patients' care, treatment recommendations, and progress through verbal communication, EHR documentation, systematic comprehensive case review, record review, and informal discussions.

21. Engages in regular communication to jointly assess, prioritize, and respond to patients' care needs.

22. Provides consultation and training to Trinity Health Ann Arbor/Livingston providers and staff.

Required Education, Experience and Certification/Licensure

Education: Master’s degree in counseling, Psychology, or Social Work

Experience: 3+ years in behavioral health/crisis care preferred. Grant experience preferred.

Certification/Licensure Must be licensed/certified in the state of Michigan and adhere to the code of ethics for area of licensure.

Required Skills and Abilities

1. Training in substance use disorder is highly desirable. CAADC or Development Plan strongly encouraged.

2. Experience in working with patients who have complex medical conditions desired.

Training in substance use disorder is highly desirable. CAADC or Development Plan strongly encouraged. Experience in working with patients who have complex medical conditions desired.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.